Patient Centred Care
Cultural safety
cultural safety makes everyone feel accepted, included, and respected in the workforce and when treating patients.
Patient safety
Prevention of harm to patients by identifying risks, decreasing errors, prioritizing safe care.
Quality improvement
Proactive approach by nurses engaging in identifying risks, collaborating with others to find solutions, and taking initiative in their practice.
Principles of high-reliability organizations
Preoccupation with failure, Reluctance to simplify, Sensitivity to operations, Commitment to resilience, Deference to expertise.
Cultural Humility
cultural humility by using self-reflection to eliminate biases or prejudice thoughts about other people.
near miss
An event that while does no harm, has the serious potential to and poses great problems due to the build up of the event.
quality management (QM)
Whole company strategy that encompassess elements focusing leadership, customer service, evidence-informed decision making, and systematic approaches to management and change.
6 safety competencies
Patient Safety Culture, Teamwork, Communication, Safety, Risk, and Quality Improvement, Optimize Human and System Factors, Recognize and Respond and Disclose Patient Safety Incidents.
people-centred care
An approach to care that revolves around individuals, people that are involved in care, families, and communities that are all participants in health care systems.
risk management
Reactive procedure to events that occur, a safety net that responds to incidents or prevents risk, manage and mitigate negative outcomes.
process improvement
A process of learning based on errors and adverse events, taking mistakes and building upon what went wrong, how it could have been avoided, etc.
Quality Matrix
A tool used in British Columbia to help healthcare teams define and improve what good care really means while providing it. It acts like a guide or map, highlighting all the important aspects of care, not just medical outcomes, and provides a common foundation so different teams and locations can work together in a coordinated and consistent way. Quality Matrix