People avoid dealing with conflict and this may actually escalate the situation, resulting in more friction and damage to the relationship.
What is Lose-Lose style?
100
At this phase, your response is to keep doing what you are doing.
What is Baseline Phase?
100
The second level of the heirarchy and is a result of consistency and predictability.
What is Safety and Security?
100
This element may include components such as your size in relation to the other person, your gender, your appearance, your professional status, any scent you may be wearing, your body language, etc.
What is Physical Presence?
100
This is an emotion that comes out after another emotion; it is often brought about by fear, embarrassment, pain, shame or frustration and is an emotional signal that something needs to be changed.
What is anger?
200
Conflict is regarded as a challenge in which there is to be a winner and a loser. Competition is also used to describe this outcome
What is Win-Lose
200
At this phase, your response is to supply a structured cooling off activity.
What is De-Escalation Phase?
200
The highest level of the heirarchy.
What is Self-Actualization?
200
This element is defined as "noises made by the vocal tract which carry meaning, but aren"t ordinarily studied as language". This includes non-language sounds such as moans, yells, laughing, coughing, "uh-huh", clearing your throat, etc.
What is Paralanguage?
200
This concept is the most important thing you can teach staff about managing the behaviour of others.
What is managing your own behaviour?
300
This is the ideal solution, where both parties emerge as winners. Collaboration is often used to describe this style. relationships are built and enhanced by the process.
What is Win-Win
300
At this point, your response is to provide the least amount of interaction necessary for safety.
What is Crisis Phase?
300
The first level of the heirarchy which includes food, water, shelter and sleep.
What is Basic Human Needs?
300
This element involves the use of many skills: stay relaxed, show interest through body language, let the person talk, show acceptance of and respect for their feelings, empathize and observe nonverbal and verbal cues
What is Active Listening?
300
This is the most effective way to invite cooperation.
What is telling the person the reason behind the request.
400
This style means one of the parties in the conflict chooses to lose in order to preserve the relationship. The term often used for this is accommodation.
What is Lose-Win?
400
At this point, your response is to provide active listening.
What is Stabilization Phase?
400
The fourth level of the heirarchy, when people can relax and have fun.
What is Achievement?
400
it is especially confusing to communication partners when this element does not match the words you are message you are attempting to convey.
What is Facial Expression or Body Language?
400
This method of maintaining awreness is characterized by five main components: Recognize, Assess, Decide, Act, Review Results.
What is R.A.D.A.R?
500
Both sides give a little, through negotiation, in order to gain something. Relationships can be maintained by this style, but not built.
What is Compromise?
500
At this point, your response is to offer options from baseline. If that does not work, set limits.
What is Escalation Phase?
500
The third level of the heirarchy. Maslow calls it "Love and Belongingness" Mandt has adapted this and has a different label for this level.
What is Healthy Relationships?
500
This element includes four different levels: intimate, personal, social and public
What is Personal Space or Proxemics?
500
This Conflict Resolution model encourages people to define the conflict, generate solutions, evaluate options and then select an option.