Maslow
What need is being represented:
Charlotte goes to a job interview. What is....
a. Achievement
b. Healthy Relationships
c. Safety & Security
d. Basic Human Needs
Achievement
Striving for a __________ outcome resolves conflict in a way that builds relationship. A _________ may maintain relationship.
a. communicate e. overreact i. compromise
b. role f. choose j. setting event
c. win-win g. use
d. People h. place
What is win-win outcome to build relationship
Compromise maintain relationship.
Which RADAR term is described:
Recognize, Assess, Decide, Act, Review Results
Analyze what is happening to people and the environment around you
Assess
Debriefing after a significant incident is important because:
a. It can help find those factors that may prevent the need for restraint in the future
b. It will always find answers to prevent the future need of restraint
c. The process can help identify the need to change or develop plans
A & C
What need is being represented:
Jack and Jill discuss a problem they have with each other and resolve it amicably. What is...
a. Achievement
b. Healthy Relationships
c. Safety & Security
d. Basic Human Needs
Healthy Relationships
Characteristics of a healthy relationship include:
a. Dignity
b. Fear
c. Respect
d. Honesty
e. Kindness
a. Dignity
c. Respect
d. Honesty
e. Kindness
Is it really healthy to have fear in your relationship?
Which RADAR term is described:
Recognize, Assess, Decide, Act, Review Results
Use your senses to determine that something has changed in the environment
Recognize
To actively listen,
a. Relax yourself
b. Honor them by letting them talk
c. When the person you are listening to takes a breath, jump right in and start talking
d. Observe their verbal and non-verbal cues
AB & D
Active listening is listening to understand not listening to respond.
What need is being represented:
John moves away from Thomas with is hands raised in a protective position. What is....
a. Achievement
b. Healthy Relationships
c. Safety & Security
d. Basic Human Needs
Safety & Security
Teams succeed because:
a. my weakness and your strengths complement each other, and vice versa
b. Members with diverse skills share those skills
c. working together we can be more objective
d. We can each do our own thing without communicating with each other.
ABC
Which RADAR term is described:
Recognize, Assess, Decide, Act, Review Results
A verbal response, or a general physical response, or a specific physical response
Act
Jeanette needs assistance (personal care, eating or medication, etc.):
a. you should always ask permission if you will be closer than one arm's length to her.
b. Honoring her intimate space will help her learn to honor the boundaries of others
c. It is unimportant to ask permission to get closer than one arm's length to her.
A & B
What need is being represented:
Alyce asks for a second blanket on her bed and says it is really cold tonight. What is...
a. Achievement
b. Healthy Relationships
c. Safety & Security
d. Basic Human Needs
Basic Human Needs
When people experience healthy relationships:
a. They can see mistakes as mistakes
b. It is easier for people to ask for help because it will not be used against them
c. The question becomes "what went wrong" instead of "whose fault is it"
ABC
Which RADAR term is described:
Recognize, Assess, Decide, Act, Review Results
Look b ack at the outcome to determine what worked or if something different should be attempted next time
Review Results
People with significant communication impairments:
a. Often have a better ability to understand others than they can communicate with others.
b. Often try to communicate using sound or gestures.
c. Need time to process what you said or asked.
d. Respond best to long sentences.
ABC
When people over react to the usual things in their environments,
they are likely experiencing a______ _______.
a. communicate e. overreact i. compromise
b. role f. choose j. setting event
c. win-win g. use
d. People h. place
Setting event.
In Haim Ginott's quote about our role at work, he stressed that:
a. It is my response that decides if a situation escalates or de-escalates
b. It is my personal approach that creates the climate
c. I possess tremendous power to make someone's life miserable or joyous.
ABC
read quote on page 8
Which RADAR term is described:
Recognize, Assess, Decide, Act, Review Results
Determine how to respond to what is happening
When touching another person for the purpose of communication, you should"
a. Touch only when necessary
b. Use only our fingers, not the whole hand
c. use a controlling touch
d. Use slow, smooth and small movement
AB & D