To effectively support people, the most important skill you can develop is, how to manage your own
What is Behavior
100
When touching another person you should touch for this period of time.
What is short
100
To get other people to cooperate with you, you should tell them the blank behind the request.
What is the reason
100
Clear communication only occurs when all parties involved blank the message
What is Understand
100
This type of outcome resolves conflicts in a way that maintains the relationship.
What is Compromise
200
Individuals in a trusting relationship are more likely to ask for
What is help
200
Before touching another person you should ask
What is Permission.
200
This type of message is sometimes used by a person at the escalation phase because they are upset. When I messages would work better.
What is You messages
200
When you describe what you feel, hear and or see non-judgmentally.
What is perception checking
200
This sets people up to respond to usual things in their environment in unusual ways.
What is Setting Events
300
This is a group of people working toward the same goal, requires practice and is an example of relationships in action
What is Teamwork
300
Before doing this, You should consider how the person may react and what type might be uncomfortable for the person
What is touching
300
Something internal, something external, how the person is treated or an inability to communicate effectively may cause a person to become
What is upset
300
How we communicate what we want to get and/or get away from.
What is Behavior
300
Staff act as this when they teach others how to manage stress.
What is role models
400
When people have this, they trust and commit to each other and they have clearly defined roles, goals and boundaries.
What is Healthy relationship
400
Besides knowing where and how to touch, you also need to do this so you don't startle the person
What is Relax and touch slowly
400
Striving for this type of outcome resolves conflict in a way that builds relationships.
What is Win-Win outcome
400
People who have this respond best to short sentences and rely on your body language
What is Limited verbal skills
400
When staff manage themselves, they affirm their feelings and blank their behavior
What is choose
500
This is an emotion that follows another emotion and often is brought about by other emotions. It signals that something may need to be addressed
What is Anger
500
If you do this when someone is in the escalation phase they will feel safe and help him de-escalate, it non-verbally communicates respect.
What is stepping away
500
When using the SODAS method you look at both of these to evaluate the options.
What is Advantages and disadvantages.
500
You are doing this when you are relaxed, leaning forward and nodding as someone speaks and you consider the facts and feelings they are communicating.
What is Active Listener
500
Doing this after an incident is important because it helps identify factors that caused the incident, helps those involved learn from the incident and may help prevent future incidents.