Systems
Mainframe System
SEI
Client Service Associate - CSA
In what SEI screen can the RM, CSA, and IMR (if applicable) be found?
ADMIN AC
What are the three methods of cash processing?
Check, ACH, Wire
Wires and ACH can be found here
TAS
This role is listed as "Administrator" in SEI
Relationship Manager
To search within SEI, what needs to be entered into the COMMAND field?
F {space}
Name two types of Assets/funds.
Mutual Funds, Equity, Bonds
Directives and Inquiries are indexed here.
SalesForce
After you review the directives, what team takes responsibility for the client directive?
PCS Cash Processing Team
Where can the clients cash and assets be verified?
ADMIN HO
The client has requested an outgoing wire for $1.1M. The client's current very liquid balance is $900,000. Who do you reach out to?
The CSA on the account?
The Database Reference number is used to locate Authorized Signers in this system.
Content Navigator
IF the client hires a third party to manage an asset in their account, what team will work directly with that third party?
Investment Manager Representative - IMR
How many months of history can be viewed in ADMIN TR?
18 months
Name two formats, other than a PCS form, that we can receive as directives for processing.
Email, wire, ach, check, trade confirm
The Front End system to SEI is called what?
Customer StrataStation (CSS)
What role is part of the Back Office/Operations and reviews account activity so a statement can be generated?
Financial Reporting/Accountant
Two part question - Prior to processing a request, where would you look to verify ACM details - CUSIP and Cutoff?
ADMIN AC - F ACM; ADMIN SM - F Cutoff
Trade Directive, then check disbursement, then wire receipt.