Basic Work Stuff
What are the two positions available?
Visit Ambassadors and Student Coordinators
What are the tour guide's daily task?
1. Check tours on Slate
2. Set up tour room and pass out viewbooks
3. Grab a walkie before heading out
When should you send a teams message?
Send a Teams message when…
Welcome Desk
What is the dress code?
Red Rowdy pin!
What are the 4 different types of tours?
1. Daily tour
2. Group tour
3. Self-guided tour
4. Special events
When should you request time off?
2 weeks in advance!
What floor is the President's office located on?
4th Floor
What is the welcome desk's daily task?
1. Check teams/ slate
2. Check University calendar for daily events
3. Disinfect desk, keyboard, mouse
4.
What is the 30-minute tour route?
1. Begin in JSSB > Tivoli > walk past event center > stop by library > 9th street park > through king center > talk about AES upon exiting king center > end
How do you acquire sick leave?
The sick leave is gained at a rate of 1 hour for every 30 hours worked
Where is HR located?
3rd floor 310
What does FERPA stand for?
Family Educational Rights and Privacy Act
What is the 60-minute tour route?
JSSB > Tivoli > talk about Hospitality upon exiting Tivoli > Event Center > talk about science building upon exiting > Library > 9th street park > King Center > AES
What are the 3 main components to customer service at the welcome desk?
1. Be kind
2. Be willing to help
3. Be authentic
What office do you go to for graduation information?
Registrar
If you experience discrimination or harassment at work, where do you go to file a complaint?
Office of Equal Opportunity
How do you get certified as a tour guide?
1 on 1 tour, shadow complete tour, give first half of tour, give second half of tour, certification tour!
When are timesheets due?
The last day of the pay period
What office is 130A?
IT help desk