Titles
Policy Change
Disbursements
Payments
New Business
Miscellaneous
100
This is the response when asked if older versions of the Transfer of Ownership form will be accepted.
What is no, only the most current version will be accepted?
100
This iconic boat tour, which began in 1846, has been taking visitors up close to the thundering waters of Niagara Falls for over a century.
What is the Maid of the Mist?
100
This is the important step you should take before submitting a loan or withdrawal request
What is a Tax quote
100
Before placing a policy on premium offset, this must happen if there’s an outstanding loan against it.
What is the loan must be repaid?
This is because the illustration that we use to determine whether a policy can begin premium offset assumes that there is no policy loan. If, in fact, there is a loan, the values in the policy may not be large enough for the policy to begin premium offset and the owner may need to start paying premiums again at some point in the future.
100
This is the most efficient way to send an outstanding requirement to the New Business team, ensuring it’s linked to the correct case.
What is replying directly to the NBN in your secure inbox?
- This way, information gets updated into our system right away and based on your feedback we launched the attach feature with NBN. So now you can reply and attach o/s requirements as need be.
100
This is the new name of the team behind Manulife’s wellness-focused life insurance program, Vitality
What is Vitality Concierge team!
This new team will be the go-to resource for all things Manulife Vitality. Our Vitality Program Experts bring deep program knowledge and a passion for delivering personalized and proactive customer care.
How to reach us
Advisors and Manulife Vitality members can reach our Vitality Concierge team at their new dedicated phone number 1-855-664-2541, Monday to Friday between 8:00 a.m. and 6:00 p.m. ET, or by email at manulifevitality@manulife.ca we’ll update all relevant advisor and customer-facing web pages and marketing materials with this new contact information to drive organic traffic to the Vitality Concierge team as they ramp up.
200
This new streamlined form helps make corporate updates—such as name changes and amalgamations—more efficient for advisors and clients.
What is the Request for Corporate Amalgamation or Corporate Name Change form (NN1730)?
200
This is the email address you should use when submitting paperwork requests to Manulife.
What is, ILC_ASC@Manulife.ca
200
For most Manulife life insurance products, this is the maximum time after a lapse during which you can apply for reinstatement.
What is within two years
200
These are the kinds of daredevil stunts thrill-seekers have attempted over Niagara Falls.
What are Barrels and tightrope walking
200
These are some of the key advantages of using E-Applications over traditional paper applications in the life insurance process.
What are faster processing times, fewer errors, real-time validation, and improved client experience?
200
If you have a question about how to use Manulife’s Insurance Digital Tools, this is the team you should contact for expert guidance.
What is the Digital Desk?
- Our digital desk specialists will provide real-time on demand training and support on our Insurance digital tools that promote the use of our E‑Business solutions.
- Phone number (1- 855 664 2541)
- Email (digital_desk@manulife.ca).
- Available, Monday – Friday 8 a.m. to 5 p.m. ET
300
To confirm they fully understand the tax implications of a transfer, this person must initial the Transfer of Ownership form.
Who is the current owner
300
When a duplicate policy is requested, Manulife will send the contract to this individual
Who is the policy owner?
300
This important document is often found missing after a client completes an e-signed request, potentially delaying processing.
What is Certificate of completion
300
In life insurance processing, when a PAC form is submitted alongside a Transfer of Ownership request, which change will be handled first?
What is the PAC change
300
To qualify for Manulife’s E-Delivery of life insurance policies, this payment method must be used.
What is Pre-Authorized Debit (PAD)?
- All E-Delivery policy payments are by PAD. We include Pre-Authorized Debit form in the E-Delivery to the client if banking info was not included in the application. This is for both monthly premium and annual premium modes.
- When the client is applying for Temporary Insurance the bank info must be included in the electronic application.
300
Located on Clifton Hill in Niagara Falls, this is the name of Canada’s largest observation wheel, offering panoramic views of the Horseshoe and American Falls.
What is the Niagara SkyWheel?
400
Listing "retired" as an occupation on the Identifying Owners form makes the submission not-in-good-order for this reason.
What is because "retired" is not a valid occupation and the most recent employment information prior to retirement is required
400
This type of request involves changing a Term 10 family life insurance plan into a more flexible, family life insurance coverage.
What is a Cost of insurance change
400
On a policy with a Level Death Benefit Option, this happens to the face amount when a withdrawal is made.
What is the face amount will decrease?
400
To ensure proper processing of online payments for Manulife Individual Insurance policies, this name should be used as the payee, and these three letters must appear before the policy number.
What are “Manulife Individual Insurance” as the payee name and “ILC” before the policy number?
400
To be considered for life insurance coverage with Manulife, New Canadians must meet this minimum residency requirement in Canada.
What is a minimum of 12 months of continuous residency in Canada?
- Applicants who have resided in Canada for fewer than 6 months may be considered on an individual basis.
- This is a commonly referenced guideline in the industry, but specific eligibility may vary by product and underwriting discretion. Always refer to Manulife’s current underwriting guidelines or consult with a Manulife representative for the most accurate and up-to-date requirements.
400
This participating whole life insurance product was recently added to Manulife’s self-serve Inforce Illustration tool? What is Manulife PAR?
What is Manulife PAR?
500
This document is required for a Transfer of Ownership when a corporation is the policy owner and the authority to sign must be verified.
What is a Certified Copy of a Resolution of the Board of Directors?
500
This form is required when applying for Manulife PAR if the client wants to make additional payments beyond the base premium to increase policy value
What is the Deposit Option form?
500
When a client requests a fund change, these are two places where you can find the available investment account options.
What are the last page of the fund transfer form and the Product Guide
500
Clients should avoid sending these types of premiums payment cheques because Manulife does not accept them, except in rare cases.
What are post-dated cheques?
500
These are two key requirements advisors must meet when conducting a non face-to-face life insurance sale with Manulife, ensuring compliance and proper documentation.
What are verifying client identity using approved methods and obtaining secure electronic signatures?
To submit a policy application, you must:
- Be licensed in the policy owner's province.
- Follow Anti Money Laundering/FATCA and CRA identification guidelines.
- Ensure the client is in Canada for signing, underwriting, and contract delivery.
- Include the eSignature audit log when using a personal e-signature provider, to verify who signed and when.
500
These are two types of personal information updates that clients can make themselves through Manulife’s Customer Secure Site (CSS).
What are address changes and banking changes?
Note: Clients can also choose to receive their statements digitally or by paper. And new this year tax slips will be available for downloading. Under Preference Management the option to elect their preference on how the client receives their tax slips either paper or electronics this year. Starting October 3, 2025, term individual insurance policy statements will be paperless and available to clients online via the customer secure site (CSS). We'll email clients when their documents are ready, after they sign up and connect their insurance policies on the CSS.