New Business & Underwriting
Your Guide to Policy Administration
Track Progress with eTrack
AML Made Simple
May the "Inforce" be with you
Explore More Digital Options
100
IDOL CHALLENGE
This pop superstar turned “Shake It Off” into a global anthem and became one of the biggest names in modern music.
Who is Taylor Swift?
100
PAD draw dates must be at least (--) days before the policy anniversary?
What is at least 4 days?
100
This type of email is sent when clarification is required on a transaction.
What is an email notification?
100
When an in-person meeting between the advisor and client is not possible, this method is used.
What is the Dual method of identification?
100
This non-forfeiture option, if elected, uses the policy’s cash value to pay overdue premiums and help prevent lapse.
What is an APL - Automatic Premium Loan?
100
IDOL CHALLENGE
This powerhouse vocalist went from TV talent shows to fronting Queen on tour in the post–Freddie Mercury era.
Who is Adam Lambert?
200
This Manulife AI tool helps approve decisions within minutes.
What is MAUDE?
200
For an inforce policy with underwriting changes, this is the team you’d follow up with.
Who is New Business?
200
This is the maximum number of days you can go back when searching for the status of your inforce transactions.
What is is 90 days?
200
This number must be provided for incorporated entities and should not be confused with the Business Number used for CRA reporting.
What is the incorporation number?
200
Before submitting a loan or withdrawal request, advisors should obtain this to help identify any taxable gain implications.
What is a tax quote?
200
This Advisor Portal tool lets you create custom insurance projections that show clients their coverage based on premium, age, health, and other factors.
What is Manulife Illustrations tool?
300
All owners and insureds must provide these 2 details to be eligible for E-Delivery.
What are email address and mobile number?
300
On a policy with a level death benefit, this is what happens to the face amount when a withdrawal is made.
What is decrease?
300
IDOL CHALLENGE
This raspy-voiced powerhouse went from “Hannah Montana” fame to swinging on a wrecking ball and dominating the pop charts.
Who is Miley Cyrus?
300
When a payor is different from the insured or policy owner, this processing form must clearly identify this relationship and reason as part of this AML-related requirement.
What is the third‑party payor form?
300
Regardless of the electronic signature vendor used, this document must accompany the submission to avoid a NIGO.
What is the digital audit log (audit trail)?
300
This Manulife tool lets you quickly access clients’ policy and coverage information.
What is My Clients tool?
400
These notifications let advisors respond to underwriters, submit missing info, and attach forms to keep cases moving.
What are New Business Notifications (NBNs)?
400
IDOL CHALLENGE
This neon‑haired pop rebel whispered her way to global fame with the creepy‑cool smash hit “Bad Guy.”
Who is Billie Eilish ?
400
Policies formerly issued by this company are not yet available on eTrack.
What is Standard Life?
400
When an owner lists their occupation as "retired" on an AML form, this information is still required.
What is their most recent employment information prior to retirement?
400
This policy feature allows a client to change eligible term coverage to permanent insurance without providing new medical evidence.
What is a Term Conversion?
400
This online tool lets clients view their policy details, update their address and banking information, and access electronic statements.
What is the Customer Secure Site?
500
This must be signed, attached and match the coverage details when submitting a new application.
What is an illustration?
500
For an assigned life insurance policy, this document must be obtained before Manulife can process a transfer of ownership.
What is a collateral release?
500
This eTrack status indicates Manulife still needs required information before the transaction can be processed
What is Not in Good Order (NIGO)?
500
This form can be used to satisfy AML requirements for incorporated entities, avoiding the need to locate corporate resolutions or minutes.
What is the Certified Copy of a Resolution of the Board of Directors?
500
IDOL CHALLENGE
This hip-hop trio turned the ’80s and ’90s into one long dance party, proving that girl power sounds best with a heavy beat and extra seasoning.
Who is Salt-N-Pepa?
500
This team provides real-time training and support for Advisor Portal, E-Application, eforms, E-Delivery, and other insurance digital tools.
What is the Insurance Digital Desk?
600
Stay up-to-date in this article on latest underwriting trends and innovations with insight from the office of Manulife’s Chief Underwriting Officer.
What is Risky Business ?
600
For a corporate-owned policy, one acceptable option is having these individuals sign with their titles and company name
Who are two signing officers?
600
This is the only approved method for responding to a NIGO.
What is replying through eTrack?
600
Large payments or deposits of $100,000+ require a determination of this status.
What is Politically Exposed Person (PEP) status?
600
This My Clients screen helps identify irrevocable beneficiaries who may need to sign on transactions.
What is the Client Information screen?
600
On Advisor Portal, you'll find information about policy changes, available options, and required forms here.
What is the Administration tab or Life Insurance policy change reference guide?