Name that Person
AVP Group Benefits Administration
Linda den Ouden
Feel empowered to make decisions and take action to deliver our Mission
Own it
MofA
Memorandum of Agreement
Where do we pull work from?
Kanban
What is the TAT given to routine work?
10 days
VP of Operations
Jeff Alcock
Act with integrity and do what you say
Do the right thing
FIFO
First in first out
Where is work assigned to us directly?
Tracepoint
What is the TAT given for Complex work?
20 days
President & CEO of Manulife Canada
Michael Doughty
Predict their needs and do everything in your power to satisfy them.
Obsess about customers
MAPPS
Manulife's Automated Policy Publishing System
There are 3 tools used to send work to Plan Design, name 2
gWiz, AIM, WIT
Name 2 types of Billing
Head Office, ASO BAD, ASO BAR, Self Admin, Self Bill
President & CEO
Roy Gori
Build a supportive, diverse, and thriving workplace
Share your humanity
WOP
Waiver of Premium
What is the name of Serena's replacement
Venus
What is the name of our recognition tool
Podium
Director GB Plan Design
Shannon Hickman
Anything is possible. We can always find a better way
Think big
NEAR
New Estimated Annualized Premium
In the future, where will all documents be stored?
Alfresco
Tool used to review documentation
Ondex