Listen Up, Ya'll
What does the M stand for in the acronyn MRPISS?
Minimal Encouragers
What's an open-ended question?
A question where the answer is more expressive than "yes" or "no."
What is a crisis?
The inner state of a person reacting to stress when normal coping methods have broken down.
What's an example of a supportive statement?
"It took a lot of courage to reach out today."
What are three main things we need to do when working with feelings?
Identify, Reflect & Validate.
Give an example of a minimal encourager, other than "mmhmm"
"Go on.."
Closed questions limit the scope of the speaker's response.
What is stress and who experiences it?
Stress is the demands and tensions placed on the client constantly by his or her enviornment.
Everyone experiences stress.
Should supportive statements be utilized frequently during calls?
No- sparingly and with intent so it does not sound patronizing
What can we say, instead of: "You must be feeling so sad"?
"It sounds like you're feeling sad."
What is paraphrasing?
Giving back the essence of what the client has said but in your own words.
What kind of questions do we ask/ what words do we want them to start with?
What, How, When, Where?
What's the difference between adaptive and maladaptive coping skills?
Adaptive coping skills are generally healthy or positive for the individual and maladaptive are more unhealthy or less beneficial long-term.
What is Catharsis?
A temporary state of relief or feeling better.
No-you don't know exactly how they feel, and the call is not about you.
Why is silence beneficial in a counseling call?
Daily Double!
Is this question open-ended or closed-ended?
""Are you currently safe?"
Is it a question we would ask, regardless?
Closed-ended
Yes!
What are the five potential resolutions of a crisis?
What are some questions to ask when counseling someone experiencing anxiety?
What kinds of situations make you feel anxious?
What does anxiety feel like to you?
How has your anxiety affected your everyday life?
How would you feel about speaking to a counselor who specializes in anxiety?
Daily Double!
Can I say, "It's understandable that you feel this way?"
How many times? Why?
Yes, but only once! It can be patronizing and dismissive.
What is the entire acronym for MRPISS and what does each letter stand for?
Open up this question:
"Have you spoken to your partner about these feelings?"
"How would you feel about speaking with your partner about these feelings?"
"What do you think would happen if you spoke with your partner about these feelings?"
What does MESFEOCA stand for?
Make contact at a feeling level rather than a factual level. Identify the client’s feelings. Accept the client’s right to feel that way. Verbally reflect to the client his or her feelings. Use statements rather than questions.
Explore the problem in the here and now. Focus on the last six weeks at the most. Try to identify hazardous events and precipitating incident. Sometimes it helps to ask, “What happened today that made you call?”
Summarize the problem with the client so that you both agree on the definition of the problem and the main elements.
Come to an agreement with the client on the specific area or problem to be considered. Two criteria are important; a) area selected should be causing client great pain and b) area selected should be susceptible to some immediate action with likelihood of results.
Explore their resources. Direct the client to tell you what they have done so far.
Offer additional resources such as counseling clinics, support groups, etc.
Contract with the client. Agree on a plan of action. Specify what the next step is going to be, what they will do. Make sure they have a clear method of what to do if the next step is not successful.
Anticipate what might happen.
DAILY DOUBLE!
You get a call from someone experiencing a panic attack. They tell you that their heart is racing and they're worried they are going to have a heart attack, stroke or that they'll faint.
What is the first thing you can do to try and help the caller through their panic attack?
What is some important psychoeducation you can use to inform this caller?
The first thing you can do is try to lead the caller through breathing exercises.
You can inform the caller that a panic attack will not cause these things.
Connect with this caller on a feeling level:
"I just found out that my partner of four years has been cheating on me, and I don't know what to do!"
"It sounds like you're feeling very hurt and confused right now."