Banking 101
What is Check Positive Pay?
Fraud prevention program that monitors checks going out from the account
Walk me through logging into HOST from the beginning
YAY!!
How do i we log into WD please walk me through
BWC
02
02
LAN ID
Password
Your welcome
Freebie
What system do i user to find sig cards
E-Storage
ACH stands for? and What does it mean
"Automatic Clearing house" to make electronic payments
What information can i find in IMI5 screen
Stops/ account warnings
customer wants to create a new user please assist
walk through :)
Name the report that the customer will need to pull if they want to see the chargers on their account
Return Resolution
what screen in host can i find the customers Tax ID
IMQ1
How long are Stop payments good for?
13 months
Whats the difference between IMQ1 and IMI1 screen
Once has the memo balance.
What is the procedure if a customer needs to change the personal information on WD
????
Walk me tnow....
my choice
What are two things we never provide to a customer or an employee is they seek the info
CID
COD
What is ACH Positive pay?
Fraud prevention service that allows customer to review incoming ACH credit and ACH debit transactions before they post to their account.
What is PEP+
ach warehouse
Walk me through ....
my choice
What formats can a customer pull reports?
screen
EXCEL
BAI
ECT..
Customer Called and whats to know how much EDS cost? whats your response
??????
Whats my sons name? :)
Isaac ... just making sure your paying attention :)
Walk me through finding if the customer has Same day
EFT1 CAB
What will the CAB screen give us?
Same day
Customer is locked out of Tnow name all the steps that need to be done
multiple answers
whats is the TNow number
TNOW #
833-744-9378