Training
Example "You couldn't have followed the directions, or it would have worked properly"
What is Rude Customer Service
“I can completely relate to it. It’s always a bad experience when something like this happens. We’re sorry for that and we hope this is never repeated again"
What is being empathetic
1876
What is when Colorado became a state
An animal that breathes air, has a backbone, and grows hair at some point during its life
What is a mammal
I should blame another department for the problem, so the customer is not mad at me for the issue.
What is NO
promising something you cannot deliver
What is overstepping boundaries
53 located through out the state
What is fourteeners
(Daily Double) This acronym DGP
what is Daily Game Plan
Be helpful.
Act as the point of contact
Take ownership of the problem
What is take responsibility for customer complaints
To Defuse a customer situation, I should directly confront the customer about the specific issue.
What is No
(Daily Double) Stegosaurus
What is Colorado's state Fossil/Dinosaur
This bird cannot fly
what is a penguin/ostrich
This is both the goal and the job. To provide it, you must be willing to live your professional values and act with authenticity
What is Providing excellent customer service
It's not personal - Stay calm, apologize, be empathetic, let them vent, stay firm, propose a solution
What is how to handle angry customer
One century after the signing of the Declaration of Independence (nickname)
What is Centennial state
Worlds smallest country
Customer is the focus point of all decisions related to delivering services and experience to create customer satisfaction, loyalty, and advocacy
What is Delivering a Customer Centric Service
Identifying alternative solutions
Offering to call the customer back.
Asking specific questions
What is strategies for investigating customer service issues
Lark Bunting
What is Colorado's state bird
This type of animal starts its life in the water with gills and then develops lungs to live on land.
What is an Amphibian