MENU
How should the butter chip be placed on the B&B plate?
Straight, On the top, and Facing up
In what direction are you NOT supposed to serve plated meals?
Counterclockwise
How should ice buckets be stored?
Upside down
What means that soft drinks are included?
"+"
If you need to call off on the same day of your scheduled shift, who should you reach out to AND when?
As soon as you know (ASAP), Ballroom Manager
What are the 4 salad dressings featured on our menu?
Ranch, Italian, Caesar, Chipotle Caesar
What should you do when a guest with a green leaf approaches the buffet?
Kindly ask guest to step aside and inform we will bring out their meal
What is the proper way to put away the glass chargers (Clear & Frosted)?
Stagger when stacking with a foam liner in between
Which non-verbal signal is used for no talking or be quiet?
Ear Pull
How many points is an unexcused same day call-off?
5
Name the codes for a vegan and a vegetarian.
VGN & VEGI
What path of service do we follow for plated dinner service?
The Snake Method
What is the proper way to clean the trays?
Stagger when stacking to allow airflow
What info do you need to report a "POP-UP"?
Guest's name, table #, and dietary restriction
What happens when you receive 5 points in 3 months?
Write-up
Which tray passed hors d'oeuvre is suitable for vegetarians and halal?
The Potato Croquette
What percentage of the glass should be filled with water?
80%
Where should sani buckets be placed?
Laundry room, Bev station, and Tray storage area
What should be included in your table greeting?
Event Name, Your Name, Menu Details, Service Style, Key Locations, Soda
What is the consequence of one tardy greater than 15 mins with no notice?
Write up and Dismissal
Name and describe the 3 different sauces we provide for our chicken entrees.
Marsala (red wine mushroom sauce), Veloute (brown and savory like gravy), Piccata (lemon-caper/more zesty)
When should you call for a tray refill during buffet dinner service?
3/4 Empty
Name the 5 side duties and where their checklists are located.
Laundry & Chargers (laundry room), Bev Service (next to soda fountain), Service Area (above the service table), and Trash (under the white board)
What needs to be done prior to taking a break?
Notify your neighbor, Clear all chargers and napkins, Get captain approval, Write your break time on the board
Name 3 forms of documentation that can excuse an absence.
Dr's Note, Police Report, Tow Truck Receipt