Camp Head
How many TOTAL camp heads will there be this March Break?
Four
Under what conditions can a camper sign themselves out?
If they have signed a self sign-out form
If a customer interaction beyond your control what should you do?
Call the senior staff team
How often should you do head counts?
Before entering or leaving a space OR as often as possible!!
Camp of the Century (6-13) + Camp Glee & Camp Arts and Crafts (6-13) + Camp Arts and Crafts (4-6)
What is required from the parent during sign-out?
Their photo I.D (REMIND PARENTS AT SIGN-IN!)
During tense customer interactions, what should you avoid?
Assault (verbal or physical) OR Retaliate
During lunch breaks, what are the 3 positions staff should be positioned?
(1) exits, (2) door leading to bathroom, (3) amongst campers
During sign-out where will camp heads be working?
Desk
If a camper has their name highlighted in yellow during sign-out what does that mean?
They were involved in an accident/incident or have a behaviour. Be sure to follow up with parents.
When informing a parent about a small injury a camper suffered what is a good way to LAYER the information?
The sandwich method: say something positive -> say the negative thing -> say something positive
During BAC what stations should we be running? Why is this important.
We should have a craft station and an active game station. Its important because we want parents to know their kids are safe.
What does a yellow highlighted name mean during sign out?
There is a report that needs following up
During sign-in, at the table, what are your 3 roles?
Remind parents about ID, tie string, ask for medication
Who handles a large majority of the parental interactions?
Camp Head - they inform parents about injuries, accidents/incidents, and behaviours
During sign-out, what is the role of the floor staff?
Find campers being signed-out + continue to run games
What are the roles of the camp head?
• Set-Up/Plan Activities Before Transition
• Learn about ALL Incidents/Accidents in Camp
• Follow-up with accident/incidents & behaviours
What are the 3 sign-in positions and briefly explain their roles
Runner (Transport campers from parents to arena), Table staff (Fill out sign-in sheet, greet parents, and give reminders), floor staff (run structured games)
What does the acronym HEAT stand for?
Hear them out, empathize, apologize, take action
It is the first day and a camper does not know what camp they're in, what can you immediately do to help solve this problem
Look at the colour of their string!