HISTORY OF MCDONALD’S
What year was the first McDonald’s opened?
What is 1955?
What temperature must chicken products reach to be fully cooked?
What is 165°F?
What does QSC stand for?
What is Quality, Service, Cleanliness?
What document helps managers place crew during the shift?
What is DSPT?
What is the requirement for wearing gloves?
What is "Anytime handling ready-to-eat food"
Who founded McDonald’s as the franchise we know today?
Who is Ray Kroc?
How many seconds should employees wash their hands?
What is 20 Seconds?
What is the first step in guest recovery?
What is Listen?
What do Shift Managers use to evaluate performance on the floor?
What is Targets vs goals?
What must be worn by all employees in food prep areas?
What is "Apron & non-slip shoes, gloves"
What state was the first McDonald's restaurant located in?
What is Illinois?
What is the holding time for fries?
What is 7 minutes?
What phrase describes the tone we use with guests?
What is "Fast, friendly, and accurate"
When should labor be adjusted?
What is "When business levels change"?
What should be done if equipment is malfunctioning?
What is "Report immediately / remove from use"?
What famous sandwich was introduced in 1968?
What is the Big Mac?
What two ingredients make a Big Mac special?
What is Special sauce & sesame seed bun?
What is a required behavior when greeting customers?
What is "Make eye contact & smile, Ask for rewards?"
For delivery orders, this metric should be under a specific, low number of minutes to ensure customer satisfaction.
What is Driver Wait Time?
How often must sanitation buckets be changed?
What is "Every 2 hours"?
What is the name of McDonald’s global charity?
What is Ronald McDonald House Charities?
When cleaning up a non-food spill, this tool should never be used?
What is a MOP
What is the final step in resolving customer complaints?
What is "Thank them"?
Name one key responsibility of a Shift Manager during peak.
What is "Position crew, guest recovery, ensure QSC, manage speed, etc. "?
What is the top priority in every McDonald's location?
What is "Safety & food safety"?