RCI
CES Misc.
Compliance
Airports
SLC RES
100

Phone number match and password authorization

What is ID verification?

100

Eva Alserda

Who is Melissa's favorite?


100

ESAN Documentation

What is add SSR, OSI and special remarks documentation (including animal weight and breed)?

100

Customers can track bags

What is the Track my Bags feature on Delta.com?

100

The year 1987

What is the year SLC RES opened?

200

Credit card used to purchase ticket

What is one form of verification before releasing customer information?


200

Hotels.com gift card to purchase Delta tickets

What is fraud?

200

When customers request far forward seating

What is check ALL options in main cabin before assigning to a Delta Comfort+ as a fare product seat?  (See customer scenario seating chart)

200

KIN

What is the airport code for Kingston, Jamaica?

200

SSS/PSS/CES/ESS/GTS

What are the lines of business in SLC RES?

300

Date of birth, mailing address or email address

What is the verification of a SkyMiles account when the customer has Skymiles number or PNR?


300

20 Years with Delta this month

Who is Kim Mount and Deb Fourie?

300

 The network names (Delta Connection) and the operating carrier name (e.g., SkyWest Airlines)

What must be disclosed at first mention of a flight number or time?

300

BOS/LIS

What is the new Delta seasonal service beginning May 23, 2019 - Sep 4, 2019?

300

Jeremy Dastrup and Julio Diaz

Who are the current CES managers?

400

First/last name, mailing information, email address, date of birth, current or past record locator or ticket number or date/city of future or past travel

What is releasing customer information when customer provides no information?

400

12

The number of new CES joining our area?  Yay to Seniority!

400

Prior to Credit Card Acceptance

When do you quote fare rules?

400

ILN

What is the airport code for Wilmington, OH?

400

No food or cell phones

What is the new Clean desk policy?

500

Flight number, travel date, city pair, last name and ticket number

What is a third party verification?

500

404-209-3434

What is the direct number for the Disability Assistance line?

500

Can you ascend/descend stairs? Will you be traveling with a personal wheelchair or scooter?  Will you require a wheelchair on board for use during the flight?

What is required questions when booking a wheelchair?

500

9

What is how many Sky clubs we have in Atlanta?

500

Community Service and fund raising for charity

What are SLC employees are very generous with?

M
e
n
u