RCI
CES Misc.
Compliance
Airports
SLC RES
100
Phone number match and password authorization
What is ID verification?
100
Eva Alserda
Who is Melissa's favorite?
100
ESAN Documentation
What is add SSR, OSI and special remarks documentation (including animal weight and breed)?
100
The year 1987
What is the year SLC RES opened?
200
Credit card used to purchase ticket
What is one form of verification before releasing customer information?
200
When customers request far forward seating
What is check ALL options in main cabin before assigning to a Delta Comfort+ as a fare product seat? (See customer scenario seating chart)
200
KIN
What is the airport code for Kingston, Jamaica?
200
SSS/PSS/CES/ESS/GTS
What are the lines of business in SLC RES?
300
Date of birth, mailing address or email address
What is the verification of a SkyMiles account when the customer has Skymiles number or PNR?
300
20 Years with Delta this month
Who is Kim Mount and Deb Fourie?
300
The network names (Delta Connection) and the operating carrier name (e.g., SkyWest Airlines)
What must be disclosed at first mention of a flight number or time?
300
BOS/LIS
What is the new Delta seasonal service beginning May 23, 2019 - Sep 4, 2019?
300
Jeremy Dastrup and Julio Diaz
Who are the current CES managers?
400
First/last name, mailing information, email address, date of birth, current or past record locator or ticket number or date/city of future or past travel
What is releasing customer information when customer provides no information?
400
12
The number of new CES joining our area? Yay to Seniority!
400
Prior to Credit Card Acceptance
When do you quote fare rules?
400
ILN
What is the airport code for Wilmington, OH?
400
No food or cell phones
What is the new Clean desk policy?
500
Flight number, travel date, city pair, last name and ticket number
What is a third party verification?
500
404-209-3434
What is the direct number for the Disability Assistance line?
500
Can you ascend/descend stairs? Will you be traveling with a personal wheelchair or scooter? Will you require a wheelchair on board for use during the flight?
What is required questions when booking a wheelchair?
500
9
What is how many Sky clubs we have in Atlanta?
500
Community Service and fund raising for charity
What are SLC employees are very generous with?