WAWANESA
INSIDE LIABILITY
CLAIMS 101
SEGMENTATION
True / False
100

IN WHAT YEAR WAS WAWANESA ORIGINATED? 

1896

100

HOW MANY INSIDE LIABILITY TEAMS DO WE HAVE?

9

100

WHAT LETTER NEEDS TO BE SENT WHEN AN INSD IS FOUND 51% OR MORE LIABLE FOR A LOSS?

AT FAULT LETTER

100

WHO SENDS THE AT FAULT LETTER?

THE PERSON WHO TRIGGERS THE LIABILITY DECISION.

100

CS MUST BE REPLACED NO MATTER THE EXTENT OF THE DAMAGE IN THE STATE OF CA

TRUE

200

HOW MANY LOCATIONS DO WE HAVE? 

36

200

HOW MANY SEGMENTED GROUPS ARE THERE IN IL?

3.
CORE

OUT OF STATE

CQ 

200

WHAT IS BOTH THE SOL FOR PD AND BI?

2 YEARS FOR BI

3 YEARS FOR PD

200
IF THE FILE IS SPLIT WITH BI, WHO DETERMINES THE LIABILITY DECISION?

IL

200

COVERAGE TEMPLATES MUST BE COMPLETED ON ALL FILES.

TRUE.
300

WHAT CHARITY DID WAWANESA CONTRIBUTE TO THIS PAST YEAR?

THE UNITED WAY CAMPAIGN 
300

WHO IS OUR COVERAGE SPECIALIST?

ED CHAPIN

300

WHEN OFFERING OUR PRN, WHAT DOCUMENT MUST BE SENT? 

REPAIR NOTIFICATION.

300

IF OUR FILE IS SPLIT WITH FT AND WE RECEIVE INSD ATTRY'S LOR, WHO IS TO ACKNOWLEDGE THE LETTER?

FT
300

WE DO NOT NEED TO SATISFY A LIEN HOLDER CLAIM IF INSD DOES NOT REPORT THE LOSS. 

FALSE

400

WHAT CATEGORY DID WE RECEIVE THE HIGHEST SCORE IN THE JD POWER 2020 AUTO INSURANCE STUDY?

#1 IN CUSTOMER SATISFACTION AMOUNT AUTO INSURERS IN CA. 

400

WHO DO THE PD SPECIALIST REPORT TO?

RENEE LEE

400

WE MUST ISSUE A TWO PARTY CHECK TO BOTH THE LIEN HOLDER AND INSD WHEN PAYMENT IS ABOVE THIS AMOUNT.

1500.00

400

WHO SENDS THE FILE TO SUBRO?

THE PERSON WHO TRIGGERS THE LIABILITY DECISION.

400

IF INSD ACCIDENTLY HITS THEIR PARKED VEHICLE WITH THEIR OTHER VEHICLE (BOTH LISTED ON THE POLICY) WE WILL COVER THE PARKED AND UNOCCUPIED VEHICLE UNDER PD

FALSE

500

WHAT IS OUR MISSION STATEMENT? 

"EARNING YOUR TRUST SINCE 1896"

500

NAME THE TWO SUPERVISORS WHO LEAD THE OUT OF STATE TEAMS. 

SANDRA TODD

TRISH ENGEL

500

ARE WE REQUIRED TO REPLACE A HELMET IF THE HELMET WAS NOT DAMAGED IN THE LOSS?

YES, CA STATE LAW REQUIRES US TO REPLACE HELMETS WHENEVER IT IS IN A LOSS REGARDLENSS OF DAMAGE.

500

WHEN WE COMPLETE OUR PD PORTION OF THE CLAIM. ARE WE ABLE TO PLACE THE ENTIRE FILE IN THE BI ADJUSTERS NAME IF THEY ARE STILL PENDING THEIR CLOSURE?

YES. 
500

SOME CLAIMS MAY BE CLOSED WITH A PENDING CQ. 

TRUE

M
e
n
u