Marci & Sarah's Super Fun Jeopardy Game

POA

100

Client's POA
Fidelity Aff and Indemn

OR

Fidelity Durable POA form

What are the documents needed to add POA?

200

Attorney in Fact

What is the legal term for the agent acting on behalf of the client?

300

D2

What is the restriction placed on the account for 30 days after POA is added?

400

LOI, DC, DD

What are documents required to remove POA?

500

Qualified disclaimer document
Fidelity Disclaimer Certification (over $100k)
Copy of Durable POA document
Fidelity Aff and Indemn

What are the documents required for POA to disclaim on behalf of an individual?

Estate/Alternative

100

LOT
SEA

What are ways for client to claim account without named beneficiaries?

200

$208,850

What is the maximum limit for CA SEA in 2026?

300

Fidelity Co-Fiduciary form 

What is required when there are two or more co-executors?

400

Florida Texas Georgia Alabama

What are some states that require a court to approve the SEA?

500

Name of court
Name and title of person you spoke to
Date
Letters confirmed

What are some items required when verifying LOT?

NIGO

100

OPEN

What the should the XTRAC status be when sending back a NIGO?

200

TS Matrices

What resource can you use to ensure you have all needed documentation before submitting?

300

Account positions
Account registration type
NIGO details

What are three of the things you cannot share with a third party?

400

Reviewing all paperwork, double checking it's correct and complete prior to submitting

What is one way to avoid NIGOs?

500

Incorrect sending/receiving account
Tax waivers
Lack of or incorrect non-divisible LOI

What are three common NIGOs on our team?

Driving Digital

100

Guided Service, Click to Agree, Fid.com

What are ways to help client digitally? 

200

Staying on the phone the entire time

What is a requirement for completing C2A or GSE?

300

Yext

What is the easiest way to connect with a client?

400

OATS
W8-BEN Affidavit
Irrevocable Stock or Bond Power  

What are some of the forms available on C2A?

500

Guided Service Experience

What does GSE stand for? OR what is the preferred way to take care of a client digitally? 

Verification

100

MyVoice
OTP
Manual

What are the three ways to service verify a client? 

200

Identity of the individual
Authority to act or inquire on the account
Scope of information permitted for disclosure

What are three key verification factors? 

300

Non-divisible positions
Small balances
Pending transactions

What are things you can share with a third party? 

400

Service and beneficiary

What are the two ways I need to verify a client to count them as verified? 

500

Forgetting to service verify on each call

What is a verification failure?