Ticket Stuff
The name of the survey that the client receives after a ticket closes
What is smileback?
This co-worker took the phrase "break a leg" too literally
Who is Cory Hagen?
The acronym CSA stands for this
What is Client Sales Associate?
This command will display the serial number of a Cisco switch
What is show version?
This employee handles the DATA warranty
Who is Shane Gegg?
The number of hours you are able to use in a regular Net Specialist visit unless Supervisor approves for more
What is 8 hours?
This co-worker's office location is in Mountain Time zone
Who is Cathy Graves?
The acronym SOW stands for this
What is Statement of Work?
This is how often I update the configs in SPTechstor
What is every 6 months or when there are changes to the device?
This employee handles the internal SharePoint system
Who is Chris Schuh?
The work role used for billable PC Setup tickets
What is Data Specialist?
This co-worker is also a youth pastor
Who is Nate Arnold?
The acronym NOC stands for this
What is Network Operations Center?
These 3 commands are required for a Cisco ASA X series firewall
What is show version, show inventory, and more system:running-config?
This employee manages the IT Service of the Central MN region
Who is Jamie Walz?
DAILY DOUBLE
This is where the instructions are listed regarding how to correctly complete the Quarterly Inventory
This co-worker is an ANIMAL in his drumming skills
Who is Harvey Reichel?
The acronym SME stands for this
What is Subject Matter Expert?
This command is for Cisco switches that will show you VLAN information
What is show run?
Also accept what is more system:running-config or show vlan?
This employee supervises the sales support team
Who is Krista Thein?
This work type should be used if all you did was email the client?
What is Message Left/Email Sent/Triage?
This co-worker was... in East LA born and raised, on the playground was where he spent most of his days
Who is Edwin Escalante?
The acronym PSE stands for this
What is Professional Services Engagement?
This command will show the devices connected to each other
What is show cdp neighbor or show lldp?
The employee that in charge of the vehicles at Marco
Who is Brent Ahmann?