SHOW ME THE MONEY
I HAVE A BASIC CHECKING THAT DOESN'T EARN INTEREST, AND DOESN'T HAVE A MONTHLY SERVICE CHARGE. NAME THAT ACCOUNT
WHAT IS LIFETIME FREE CHECKING?
A CUSTOMER WANTS MONEY AVAILABLE WHENEVER THEY NEED IT. WOULD YOU RATHER START THE CONVERSATION WITH A CD OR SAVINGS ACCOUNT?
SAVINGS ACCOUNT. A CD HAS A FIXED TERM AND CAN HAVE AN EARLY-WITHDRAWL PENALTY.
MY KID HAS BIRTHDAY MONEY STUFFED IN AN ENVELOPE IN THEIR BEDROOM. WHAT OPPORTUNITY CAN WE TALK ABOUT IN A CONVERSATION
WHAT IS A CARTHER YOUTH SAVINGS ACCOUNT?
BONUS BRAGGING RIGHTS IF SOMEBODY REMEBERS IT ONLY TAKES $___ TO OPEN.
LIFETIME FREE CHECKING EARNS INTEREST
FALSE
IT IS A NON-INTEREST-BEARING ACCOUNT
I WANT TO PUT MONEY AWAY FOR CHRISTMAS SO DECEMBER DOESN’T HIT ME ALL AT ONCE
WHAT CLUE DO YOU HEAR IN THIS SAVE, EARN, OR PROTECT
SAVE-
CHRISTMAS CLUB IS ONE POSSIBLE CONVERSATION
THREE LITTLE THINGS STAND BETWEEN A LIFETIME PLUS CUSTOMER AND THEY'RE BENEFITS. NAME ALL THREE
WHAT ARE 15 QUALIFYING DEBIT-CARD TRANSACTIONS PER CYCLE, ESTATEMENTS, AND AT LEAST ONE DIRECT DEPOSIT OR ACH CREDIT?
A PARENT WANTS TO TEACH THEIR 12- YEAR OLD HOW TO MANAGE EVERYDAY SPENDING. WOULD YOU RATHER DISCUSS A YOUTH CHECKING OR A UTMA?
YOUTH CHECKING. THEY WANT TO TEACH THE CHILD ABOUT THEIR EVERYDAY SPENDING
CHRISTMAS ABSOLUTELY DESTORYED MY BUDGET LAST YEAR. I'M NOT DOING THAT AGAIN. WHAT OPPORTUNITY CAN WE HELP THEM WITH THERE CONVERSATION
WHAT IS A CHRISTMAS CLUB
A CARTER YOUTH SAVINGS ACCOUNT REQUIRES YOUTH CHECKING TOO
FALSE
YOUTH CHECKING ISN’T REQUIRED ALTHOUGH CARTER DOES RECOMMEND PAIRING THEM
I USE MY DEBIT CARD CONSTANTLY AND HAVE DIRECT DEPOSIT, BUT MY CHECKING IS EARNING ANYTHING
WHAT CLUE DO YOU HEAR IN THIS SAVE, EARN, OR PROTECT
EARN-
EXPLORE WHETHER LIFETIME PLUS FITS THEIR HABITS AND NEEDS
A CUSTOMER HAS $2,500 THEY WANT ACCESSIBLE FOR EMERGENCIES WHILE EARNING INTEREST. THIS ACCOUNT MIGHT DESERVE A CONVERSATION.
WHAT IS A MONEY MARKET ACCOUNT?
YOUR CUSTOMER IS SAVING FOR A HOUSE DOWN PAYMENT; THEY KNOW THEY WON'T NEED IT IMMEDIATELY. WOULD YOU RATHER EXPLORE A CD OR LIFETIME FREE CHECKING FOR THAT SAVINGS GOAL
A CD IS THE MORE RELEVENT PRODUCT TO EXPLORE; CARTER SPECIFICALLY IDENTIFIES GOALS SUCH AS A HOME DOWN PAYMENT OR COLLEGE TUITION AS POTENTIAL CD USES
I'M BUYING A CAR, BUT I HATE GOING INTO THE DEALERSHIP WITHOUT KNOWING WHAT I CAN AFFORD. WHAT OPPORTUNITY CAN WE HELP WITH THROUGH CONVERSTAION
WHAT IS AN AUTO-LOAN PREAPPROVAL CONVERSATION
YOU NEED $25,000 BEFORE A CARTER MONEY MARKET STARTS EARNING INTEREST
FALSE
CURRENT THRESHOLD IS $2,500 DAILY AFTER THE 30-DAY GRACE PERIOD
I’M WORRIED ABOUT FRAUDULENT PURCHASES IF MY CREDIT CARD GETS LOST
WHAT CLUE DO YOU HEAR IN THIS SAVE, EARN, OR PROTECT
PROTECT-
CARTER’S CREDIT-CARD OFFINGS INCLUDE ZERO FRAUD LIABILITY FOR UNAUTHORIZED TRANSACTIONS WHEN THE CARDHOLDER PROMPTLY REPORTS UNAUTHORIZED USE, SUBJECT TO ISSUER TERMS
THIS CHECKING ACCOUNT DOESN'T START EARNING INTEREST UNTIL THE CUSTOMER MAINTAINS AT LEAST $25,000, BUT BRINGS SOME PRETTY INTERESTING PERKS ONCE THEY'RE THERE.
WHAT IS LOYALTY ADVANTAGE CHECKING?
A HOMEOWER NEEDS MONEY AT DIFFERENT TIMES DURING A RENOVATION RATHER EXPLORE A HELOC OR TRADITIONAL PERSONAL LOAN?
A HELOC IS WORTH EXPORING BECAUSE IT PROVIDES A REVOLVING CREDIT LINE, AND INTEREST PAYMENTS APPLYONLY TO THE PORTION ACTUALLY BEING USED. ELIGIBILTY AND CREDIT APPROVAL STILL APPLY
I'VE GOT CREDIT-CARD BALANCES EVERYWHERE, AND I'M TIRED OF TRYING TO KEEP UP WITH ALL OF THEM. WHAT OPPORTUITIES CAN WE EXPLORE THROUGH A CONVERSATION. EXPLAIN WHY
PUTTING ALL ON A CARTER CARD (ONE CARD EASIER TO PAY DOWN), PERSONAL LOAN (ONE RATE DOESN'T CHANGE), HELCO (CAN BE USED FOR DEBT CONSLIDATION
I HAVE $5,000 IN MY CHRISTMAS CLUB AND I AM IN NEED OF A NEW TIRE. LUCKEY I CAN PULL SOME MONEY OUT OF MY CHRISTMAS CLUB AND KEEP THE REMAINDER THERE.
FALSE
EARLY WITHDRAWAL ARE NOT ALLOWED WITHOUT CLOSING AND FORFEITING ACCRUED INTEREST
I KEEP A LOT IN CHECKING. I’M FINANCING SOMETHING SOON, AND I’D REALLY LIKE MY MONEY WORK HARDER
WHAT CLUE DO YOU HEAR IN THIS EARN, SAVE, PROTECT
SAVE AND EARN
THIS IS A BIG CONVERSATION THAT COULD GO MANY WAYS WE NEED TO ASK KEY QUESTIONS TO SEE WHERE WE CAN IND SOMETHING THAT FITS BEST
KEY PRODUCTS
LOYALTY ADVANTAGE, CD, MAYBE EVEN LIFETIME PLUS.
DAILY DOUBLE- THE FINE PRINT
A LIFETIME CUSTOMER TELLS YOU:I MADE 16 DEBIT CARD TRANSACTIONS THIS MONTH! I DEFINITELY QUALIFIED. THEN YOU DISCOVER FOUR WERE ATM WITHDRAWALS. DID THEY QUALIFY- AND WHY?
NO. ONLY 12 WERE QUALIFYING TRANSACTIONS BECAUSE ATM TRANSACTIONS DON'T COUNT TOWARD THE REQUIRD 15 POINT-OF-SALE DEBIT-CARD TRANSACTIONS.
A CUSTOMER REGULARLY KEEPS $40,000 IN CHECKING AND TELLS YOU THEY MAY FINANCE A VEHICLE SOON WHICH DESERVES EXPORING FIRST: LIFETIME PLUS OR LOYALTY ADVANTAGE? EXPLAIN WHY.
CORRECT RESOPNSE; LOYALTY ADVANAGE DESERVES EXPLORATION. THE CUSTOMER MEETS ITS $25,000 INTEREST THRESHOLD, AND THE ACCOUNT OFFERS A 0.125% DISCOUNT ON ELIGIBLE NEW LAONS WHEN AUTOPAY IS SET UP FROM A CARTER ACCOUNT. LIFETIME PLUS COULD STILL BE DISCUSSED DEPENDING ON THE CUSTOMER'S NEEDS AND HABITS
DAILY DOUBLE- ONE CUSTOMER
“I'VE FINALLY GOT SOME EXTRA MONEY. SOME NEEDS TO STAY AVAILABLE IN CASE SOMETHING HAPPENS, SOME I WON'T NEED FOR A WHILE, AND HONESTLY MOST OF IT HAS JUST BEEN SITTING THERE DOING NOTHING.”
IDENTIFY TWO DIFFERENT CARTER PRODUCTS CONVERSATIONS YOU COULD EXPLORE AND EXPLAIN WHAT YOU’D NEED TO LEARN BEFORE RECOMMENDING ANYTHING
BANKER NEEDS TO DISCOVER THINGS LIKE CUSTOMER’S GOALS, TIMELINE, AND NEED FOR LIQUIDITY.
THE REASON WE DISCOVER IS MONEY MARKET AND CD ARE GREAT OPTIONS.
BUT ONLY THROUGH ASKING CAN WE FIND WHAT IS THE BEST FIT.
EVERY CD HAS THE SAME EARLY-WITHDRAWAL PENALTY
FALSE
LESS THAN A YEAR IS 30-DAY-INTEREST PENALTY
MORE THAN A YEAR IS 90-DAY-INTEREST PENALTY
I’M DOING OKAY FINANCIALLY, BUT I HONESTLY DON’T KNOW WHETHER MY MONEY IS WORKING AS HARD AS IT COULD. I HAVE MONEY IN CHECKING, SOME IN SAVINGS, AND A COUPLE DEBTS I’M PAYING
WHAT CLUE DO YOU HEAR IN THIS SAVE, EARN, PROTECT
ALL THREE!!
THERE MAYBE OPPORTUNITIES TO SAVE, EARN, AND PROTECT, BUT THERE ISN’T ENOUGH INFORMATION YET TO PRESCRIBE A PROECT.
WHAT WOULD YOU ASK NEXT?