Marine Credit Union Product Knowlege

CX360

100

These are how we track interactions with partners or leads. 

What is a Sales Log?

200

This is a one stop place that I can track all of my performance metrics. 

What is your DashBoard? 

300

I should Create one of these when I have a member need help from another department.

What is a service Case?

400

I have a meeting with a partner and want to be prepared so I should create one of these. 

What is a meeting plan? 

500

I would create one of these for a prospective member who is having trouble getting their account set up

What is a Non Member Service Log. 

Consumer Loans

100

When a member needs money fast one these can help. 

What is a Kwik Cash? 

200

While we do offer consumer financing on a wide rage of collateral eg. Cars, Campers, Tractors, Lawn Mowers, Rec Vehicles, and Boats. This is one type of vehicle we can't use. 

What are Semis? 

300

Campers are a great way to enjoy time with your family and with this maximum loan term option MCU can keep the payment affordable.

What is a 15 year Balloon Loan. 

400

Even though we would like to help every member with a loan sometimes members at the beginning of their journey would be better served by one of these. A great way to build credit and save up a lump sum of money.  

What is a Get Credit Loan? 

500

Don't be jealous but the consumer lenders recently switched to a new loan experience software. This is its name. 

What is Encino? 

Deposit Products

100

MCU offers deposit products for members on every step of their journey. These are the 3 different checking accounts members can enroll in. 

What are Credit Builder, Better Than Free, and Better Than Free + 

200

This service allows new members to open an account without going into a branch and will connect with your loan as long as they do it under the same person as your primary borrower.

What is MAOX? 

300

Overdraft fees got your member down? This product can prevent them for less than 1/3rd of the cost of one overdraft fee. 

What is CoverIt? 

400

These are 3 options we can offer members looking for long term savings products.

What are IRAs, Money Market Accounts, and CDs. 

500

This service takes all the work out of switching MCU to you primary financial institution by automatically switching your direct deposits and automatic payments from your old account to your MCU account. 

 What is ClickSwitch? 

Mortgage Loans

100

Don't wait to get an email about it, fill this out as soon as you have a collateral address

What is HMDA?

200

This tool will help you know what cash at close will be and getting it filled out right away eliminates waiting time for disclosures.

What is the High Cost Spreadsheet? 

300

These must be done for all borrowers on a denied loan. Don't forget to save them to the prnt and mail folder. 

What is an adverse action? 

400

If its been ___ days you need a new approval but if its been ____ days you will need a whole new application.

What are 90 and 120?

500

These are the 6 items needed to get disclosures on a property.

What are Name, Address, Social Security Number, Collateral, Stated Income, Property Value.

Miscellaneous

100

This important step sets the member up for success after a loan closes and can be set up in Cx360.

What is Auto Pay? 

200

This department is who to reach out to with questions on escrows for current MCU mortgages. 

Loan Servicing

300

If you a self employed borrower don't fret send their income to this inbox and they will review it for you.

What is [e-mail]

400

These are the 4 cs that define Marine Credit Union's mission, not the ones we fill out on applications. 

What are courage, compassion, commitment, and collaboration. 

500

To qualify for Field of Membership with MCU an applicant must meet this criteria.  

What is Live, Work, or Go to church in MCU's service area or have immediate family that lives in the service, Sibling, Parent, or Child.