Goals
What is the current monitor goal for Full Time or Part Time Team Member?
Full Time: 160
Part Time: 90
Goldfish have a memory that lasts only three seconds.(True or False)
False
What is the CSF Landing Page?
The CSF Landing Page is designed to give every Customer a personalized and curated experience, by recognizing their current, upcoming, and/or past rental needs.
The early bird catches the ___
Worm
This boy wizard has a lightning-shaped scar.
Harry Potter
What is the current CRR goals for Full Time or Part Time team members?
Full Time: 450
Part Time: 225
There are more stars in the universe than grains of sand on Earth. (True or False)
True
What is the newest equipment added to the U-Haul fleet?
Toy Hauler
Feedback is a ___, not a punishment
Gift
This toy cowboy famously says, “There’s a snake in my boot!”
Woody
What are the current Audit goals for full time or part time team members?
Full time: 1600
Part Time: 900
Octopuses have three of these and blue blood.
Hearts
When data populates for the customer via the landing page what are the agents expected to do upon answering the call?
Team members should be greeting Customers by name (and throughout the call) and associating business with the reason for the call. They should now be getting savvy with our greeting(s); example, “Hi Mrs. Stats, it’s great to hear from you! Are you calling about the 26’ Truck you rented yesterday?”
When in doubt, ___ it out
Work/Talk
This Marvel character uses a vibranium shield.
Captain America
What is the expected correction percentage that we need to strive to always be below?
2%
A group of flamingos is called what?
Flamboyance
What change will be going into effect for Sales team members starting Monday 1/12 related to U-Box and Hitches?
They are to transfer new/existing business calls related to U-box and Hitches to the proper specialty team.
You can lead a horse to water, but you can’t make it ___
drink
This adventurous archaeologist wears a fedora and carries a whip
Indiana Jones
What is my ultimate goal for my team members to be strive to below for their correction percentage?
1%
Humans share about 60% of their DNA with bananas. (True or false)
True
What two "discounts" can be applied to a U-Box? When can they be applied?
50% off their monthly fee if only using the U-box for storage at the location (does not do delivery or shipping)
That meeting could have been an ___
This Jedi master trains Luke Skywalker in the ways of the Force.
Yoda