Attendance
Definition of PPT
Paid Personal Time
What is your pin for gas?
Employee ID
What do we upload for TITLE SCAN APP at the end of the delivery?
First 2 pages of the DLR signature forms.
How long do we wait for a customer to show up for an STC?
15 minutes
DOUBLE JEOPARDY
What is the code to a lockbox?
1-9-3-0
How far in advance must you request PTO
3 weeks
Where do we fill up DEF?
HUB / detail bay
What is the DLR for?
Setting up registration and temporary tags for vehicle purchases with the DMV.
What must you do when picking up an STC before loading up and accepting the car?
Scan the vehicle with OBD.
What is our number 1 way to communicate?
SLACK
How early can you clock in and out for your shift?
10 minutes
What are the 3 approved stops for getting diesel fuel?
7-Eleven, Circle-K, and Racetrack
What email address can we not use for a DLR?
Apple ID private relay email
What tool must we have when completing an STC?
OBD FIXD Scanner
What are we looking for in "building excitement" on pre-calls?
A congratulations or
specific feature callout
How many points for being late?
half a point
How many tires must be strapped onto the hauler?
4 tires
DOUBLE JEOPARDY
4 Things to verify on the pre-call before delivery?
DL, Insurance, Address, and ETA
What are the items you need specific for an STC?
OBD Scanner
Check/Payment
CA-Tag
Lot Sticker
Key Tag
Where do you find what time to depart the hub for activities?
In cruise control on the activity page.
Who do you call when calling off your shift?
NetOps
DOUBLE JEOPARDY
What should be reviewed on Mondays?
Motive AI Coaching
What is a G&R?
Gifts & Reimbursements
What do you do differently for a negative equity check?
Put check into green envelope.
When should the first call to the customer take place?
Before the start of the activity window.
DOUBLE JEOPARDY