Attendance
After how many months do attendance points roll off?
3 months
How long do you have to be a CA before being able to become Dual Car Hauler eligible?
60 days
What does ACES stand for?
Advocate Customer Experience Scorecard
On what platform can you find STC pulse checks?
Jumpstart
What is a Pre-Submission Hold?
An error or something missing in the registration documents that prevents the customers information from being fully processed. (such as a mistype in DLR)
What is the maximum amount of points one can have before being terminated.
9 points
Where do the straps go when unloading / loading a vehicle using the hauler.
On the truck, not on the ground.
What do you do if you're trade for a delivery is not accepted and failed the survey.
Call the advocate support line, the activity cannot be completed.
What is the process for acceptance if a vehicle has wrap on it?
There is none, we do not accept wrapped vehicles.
Who do you call for help if you run into a process issue with an activity?
Advocate Support Line