Vocab
System that involves finding customers and keeping them satisfied.
What is customer relationship management?
Any form of direct contact between a salesperson and a customer.
What is Personal Selling?
Car allowances, expense accounts, commission on sales, sales contests, bonuses are all examples of this.
What is Sales career Benefits?
Used when people need little info about a product that is purchased often.
What is Routine decision making?
Written report that documents a sales representatives visit with a customer.
What is call report?
Customers that come to the store to make purchase.
What is Retail Businesses?
This step of the sale process involves educating the customer on product features and benefits.
What is present the product?
Used when a person buys goods and services that he or she has purchased before.
What is Limited decision making?
Dollar or unit sales staff to achieve in a specified period of time.
What is Sales Quota?
Greeting the customer face-to-face.
What is approach the customer?
Honesty, good interpersonal skills, good communications skills, problem solving are all examples of this.
What is Characteristics of successful salespeople?
technology used to help send and receiving business communication.
What is Email?
Visit without an appointment
What is Cold Call?
Used when there has been little or no previous experience with an item.
What is Extensive decision making?
What is organizational sales?
Companies that become partners in an effort to solve customer problems
What is Partnerships?
Telephone solicitation to make a sale.
What is Telemarketing?
Customers that need little to no information about a product.
What is Routine Decision Making?
Last step of a sale which involves a means of maintaining contact with the customer.
What is Build relationships?
A legal agreement and is a contract between the buyer and the seller.
What is Sales Contract?