Mission
Innovation
Client Service
Integrity/Respect
Collaboration
100
Attorneys and staff
Who are our internal clients?
100
"I have an idea for how marcomm and BD can collaborate on events strategy."
What is Challenge the Status Quo?
100
"I often ask Angie for help with very time-sensitive requests and she is unfailing in her efforts to help me - often going the extra mile without being asked."
What is Exceed Expectations?
100
"Jess has been pulled in many directions, but despite the competing projects she always seems to get things done without hesitation - and do them very well!"
What is No Drama?
100
"I truly appreciate the team approach to getting this information over to me so that I can have an opportunity to connect SLS relationship counsel to the companies that will be in attendance prior to the Convention."
What is Focus on "We" not "I."
200
"I’d like to nominate Patrick for his efforts towards the Street Wise initiative—including working on attorney interview copy, proofing the formatted version, and making sure we have a piece lined up and ready-to-go each week. He’s easy to work with and a valuable member of the team."
What is create meaningful experiences?
200
"Maureen spotted an awesome opportunity for cross-firm collaboration... she connected Nikki Warr with Harvey Reiter, resulting in a nice Alert that serves many of the firm's clients and supports our One Firm position in the marketplace."
What is Enhance Value?
200
"As stressful as it can be to meet the deadline, Denice remains cool, calm and collected, and continues to be a joy to work with. She deserves a Band 1 ranking."
What is Create Raving Fans?
200
"Maureen has been working on a very time-intensive pitch and has been overly patient with continual last minute suggestions and changes."
What is Communicate with Respect?
200
"Tori was able to help with the research and provide us with the information we needed within a condensed timeframe. She even told me she was willing to help on her day off!"
What is Accept Responsibility?
300
Clients, prospects and referral sources
Who are our external clients?
300
Matt worked his InterAction magic and stitched together a complex situation involving a single client who had multiple pre and post-merger records, some with challenging underlying issues, all into a single comprehensive report that I can present straight to leadership."
What is Improve Efficiencies?
300
"Michelle had several unexpected issues thrown at her during the drone/UAV Webinars and was able to work through everything to make sure the program was well received by attendees."
What is Recover Well?
300
"Although Katie was awarded last Friday afternoon off, she stuck around to wait for a laptop so she could put in extra hours over the weekend to work on finalizing our Chambers spreadsheet. I was incredibly grateful that she was able to help out and take some of the load off my shoulders."
What is Focus on "We" not "I."
400
On short notice, Tori turned around a research request in a matter of hours last week, to help Sharma Affeldt and Laura Krishnan prepare for a meeting the following business day.
What is drive profitable relationships?
400
"Kristin has been devoting a lot of time to individual partner meetings with the CF and REPF divisions. These meetings have involved travel and I know the partners appreciate the face time with the business development team."
What is Enhance Value?
400
"Katie jumped in on Friday to create her first proposal in support of my divisions when Denice and I were too far in the weeds on other proposals to handle another."
What is Deliver a One-Stop Solution?
400
"The week before Memorial Day we sent out 118 copies of our annual report along with a letter touting our services and know how to reporters and editors in each of our 13 offices. To say I couldn’t have done it without Katie Million is a colossal understatement. She helped me every step of the way and answered my every question no matter how self-explanatory. She was, as always, patient, positive and committed to completing the project."
What is No Drama?
400
"I have handed multiple tasks to Emily this week for various projects and she has come through with providing me the assistance and/or information I needed - sometimes without much direction. She has been a life saver!"
What is Accept Responsibility?
500
"Matt spent an impromptu hour on Monday morning training me how to do a custom search in InterAction and then build a custom export that tells me who all the contacts for a given company are."
What is Improve Efficiencies?
500
"I know Michelle has spent countless hours getting things organized for the ADM CLE, including navigating the CLE process in a number of states. She is also driving to Decatur to be there in person."
What is Exceed Expectations?
500
"I've been working with Jess this week on a custom pitch that has needed a lot of love and detailed attention. Not only has she done a great job shifting content for requested changes without hesitation, she created a stellar custom cover for the book that I love (near final version attached for cover reference) It was a surprise touch that she didn't have to do but chose to do based on the potential of the business."
What is Solicit Feedback?
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