Mission
Innovation
Client Service
Integrity/Respect
Collaboration
100
Attorneys and staff
Who are our internal clients?
100
"I have an idea for how marcomm and BD can collaborate on events strategy."
What is Challenge the Status Quo?
100
"I often ask Angie for help with very time-sensitive requests and she is unfailing in her efforts to help me - often going the extra mile without being asked."
What is Exceed Expectations?
100
When a challenging situation with a co-worker arises, objectively discussing the situation and proposing a solution directly with that individual rather than sharing frustrations with other colleagues.
What is No Drama?
100
"I truly appreciate the team approach to getting this information over to me so that I can have an opportunity to connect SLS relationship counsel to the companies that will be in attendance prior to the Convention."
What is Focus on "We" not "I."
200
The team on this project (Denice, Leslie, Bree) was simply remarkable. We started on Friday morning, and I punched "send" Wed afternoon. It has been a pleasure to work with your colleagues on this. We wouldn't have gotten it out without them; and it not only got out on time, but it was, to my mind and eye, and quality piece of work."
What is create meaningful experiences?
200
"Maureen spotted an awesome opportunity for cross-firm collaboration... she connected Nikki Warr with Harvey Reiter, resulting in a nice Alert that serves many of the firm's clients and supports our One Firm position in the marketplace."
What is Enhance Value?
200
"As stressful as it can be to meet the deadline, Denice remains cool, calm and collected, and continues to be a joy to work with. She deserves a Band 1 ranking."
What is Create Raving Fans?
200
"Maureen has been working on a very time-intensive pitch and has been overly patient with continual last minute suggestions and changes."
What is Communicate with Respect?
200
"Tori was able to help with the research and provide us with the information we needed within a condensed timeframe. She even told me she was willing to help on her day off!"
What is Accept Responsibility?
300
Clients, prospects and referral sources
Who are our external clients?
300
Matt worked his InterAction magic and stitched together a complex situation involving a single client who had multiple pre and post-merger records, some with challenging underlying issues, all into a single comprehensive report that I can present straight to leadership."
What is Improve Efficiencies?
300
"Thanks again for the invite to the dinner. That was a real honor to be there. Stinson really treats its guests nicely. Loved the keychain, pen, and mints!"-SLS Client
What is Create Raving Fans?
300
"Michelle had several unexpected issues thrown at her during the drone/UAV Webinars and was able to work through everything to make sure the program was well received by attendees."
What is Recover Well?
300
"Although Katie was awarded last Friday afternoon off, she stuck around to wait for a laptop so she could put in extra hours over the weekend to work on finalizing our Chambers spreadsheet. I was incredibly grateful that she was able to help out and take some of the load off my shoulders."
What is Focus on "We" not "I."
400
"Tori, I just wanted to thank you for the work you did on this. I had lunch with the GC today and it's very likely that we will get some work from them. The information you provided below helped me with a few talking points that I think the GC wasn't expecting from me. Much appreciated."
What is drive profitable relationships?
400
"Kristin has been devoting a lot of time to individual partner meetings with the CF and REPF divisions. These meetings have involved travel and I know the partners appreciate the face time with the business development team."
What is Enhance Value?
400
"Denice did a great job. Kristin-thanks for leading the charge. The work product is a great example of the good work the team is doing - well done."
What is Deliver a One-Stop Solution?
400
After hearing a rumor from someone in another administrative department, approaching your manager to share the information and get clarification and not communicating the rumor to anyone else on the team.
What is No Drama?
400
"A partner asked for my help with this project, and I came up with this idea on how we could respond, but you're the subject matter expert and I wanted to share my idea and get your thoughts on it."
What is Solicit Feedback?
500
Four values
What powers our ability to create meaningful experiences and profitable relationships?
500
"Matt spent an impromptu hour on Monday morning training me how to do a custom search in InterAction and then build a custom export that tells me who all the contacts for a given company are."
What is Improve Efficiencies?
500
"I know Michelle has spent countless hours getting things organized for the ADM CLE, including navigating the CLE process in a number of states. She is also driving to Decatur to be there in person."
What is Exceed Expectations?
500
"I wanted to apologize that our team did not meet your expectations for this project. We have met to discuss what happened, and have revised our workplan to ensure it does not happen again."
What is Recover Well?
500
"I have handed multiple tasks to Emily this week for various projects and she has come through with providing me the assistance and/or information I needed - sometimes without much direction. She has been a life saver!"
What is Accept Responsibility?
M
e
n
u