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What are the customers that you can capitalize getting a Business Card opportunity with?
ALL GUESTS that DON'T ALREADY HAVE IT and OWN a Smartphone!
What is something YOU need to do to ensure a customer WANTS to return to YOU for future business?
Establish a GREAT experience, and ensure they have established TRUST and offer business card in case they have other inquiries.
What benefits do guests get in having YOUR personal Business card?
Direct contact to YOU! - a pleasant person!!!
Push Notifications for Promos
Easy maps to our sistering stores!
Referral's if they are tired of friends or FAMILY complaining about their current mobile/home experiences
What is the GOAL for us to ensure we are connected with EVERY guest?
App- 100%
Chatter - 70%
Google Reviews 20%
What is the Chatterspot phone number IF you don't receive the enrollment text and what do you need to send??
41260 (Y)
The EASIEST way to get to the Google Review page (for your store) to have the review PREPARED once they agree to leave some feedback....
From the APP HOME Page **JUST PRESS REVIEW**
When explaining Chatter to a guest, that is not interested, what is ONE thing you would change in HOW you establish it's value?
Roleplay... EXPLAIN
Why should a guest OPT into Chatterspot by REPLYING Y?
Customer will receive a BIRTHDAY reward
They will also be eligible for in house warranty options
Customers will receive information about NEW promotions and special offers through OUR locations
What is a GOAL you can set for yourself to become a MARKETING MASTER?
Explain.
How can you combine RQ profiles to ensure proper profile details?
You can
1. Email marketing
2. Email your SM, TM, DM
3. Click MERGE profiles. If you want to learn refer to (2)
What is the BEST way to ensure you don't create DUPLICATE profiles and miss a chatter opportunity?
Instead of integrating from the home screen, search the RQ profile by their phone number (the number you are working with). Then click New Sale, Chatter Button, verify correct number.
Show me how you gain a Google Review and what you physically do to prepare?
ROLEPLAY!
Why would YOU want to ask a guest to write a google review when you just gave them an AWESOME experience?
So NEW customers can be generated, in turn giving YOU more traffic to capitalize on FRESH opportunities.
How many Google Reviews should you be aiming for each day?
One per day keeps the customers in a train! (LOVE CONSISTENT TRAFFIC)
How can I VERIFY a customer is PROPERLY enrolled in Chatter and can have a peace of mind by grabbing your contact info?
Chatter: Through Chatterspot Dashboard, going to Members, SEARCHING PHONE NUMBER.
At which point in YOUR sales process are you completing the three tools that impact YOU directly?
Explain.
Position ALL three marketing tools that WILL make you an EXPERT with establishing, TRUST, VALUE, and URGENCY!
Roleplay!
Give a benefit that is NOT mentioned in 100-300
Hard to do if you don't know what's in there! Explain.
Where can I find MY current ranks for Chatter, App, and Google Review (TR)?
Cell Plus Portal!
When in my process DO I need to turn off the WIFI and walk me through that process.
What metric(s) requires this to be disabled to receive credit?
As soon as I receive consent to install APP, I disable WIFI, scan QR code, Add to home screen, CLOSE webpage, open through APP icon, SUBSCRIBE, & Send survey. FULLY CLOSE APP, Go back in and select **REVIEW**, hand guest phone. Once they finish shouting YOU out, walk them through app!
When a customer has PREVIOUSLY opted out but is NOW interested in enrolling to the VIP program, how can YOU ensure you are PROACTIVE with getting them RESIGNED UP?
Email marketing@cellularplus.com!
Make sure you email them IMMEDIATELY so you can walk the guest through the steps in PROPERLY setting up their profile. (NOT missing an opportunity)
People LOVE to _________ something that is explained to them. What TOOL do you have to show them?
VISUALIZE -
Showing them the business card and it's additional benefits. Showing them other reviews guests have left. Showing them YOUR chatterspot text thread!
Utilizing our marketing tools does what?
~Generates Traffic for NEW and Previous guests!
~Allows us to continue GROWING our already solid customer base then growing YOUR opportunities (to make money and meet company expectations)
~Helps the store to continue generating revenue for a LIFETIME!
What does it mean to have INTEGRITY when getting customers enrolled or interested in helping out the STORE!
~Not lying for benefits in setup (test text, writing reviews for yourself, having friends, family, colleagues write falsified reviews.
~Doing the enrollment // review // download with out notifying OR asking permission
How does LACK of effort effect you, the customer, the business?
YOU- You're NEVER guaranteed, but man oh man it definitely HELPS those guests to be PROMPTED to stop back in!
Customer - Losing out on Peace of Mind, In House assistance w/ experts, and FIRST to know and specialized offers.
Business - Over time a LACK of recurring guests, not being competitive in opportunity w other options, resulting in closures, or HEAVY decreases in traffic in "off seasons"