Refer to your script
This script tells you how to check the status of a Data Matching Issue (DMI)
What is the Resolving Data Matching Issues?
I am the required piece of disclosure.
What is the consumers first and last name?
I am the screen you start every call on.
What is the FFM Contacts screen?
I'm a form that you receive in the middle of February and explains what coverage I had throughout the year.
What is Form 1095-A?
A US Passport is what you can send in to resolve me.
What is a Citizenship DMI?
The #1 most important reference material that you should use on your calls.
What is the Tier 1 Situations reference material?
I am someone who is age 18 or older seeking coverage or someone filing an application for someone in my family, but do not need coverage.
What is a consumer?
I am a type of applet that allows you to edit information.
What is a list applet?
I'm the document you recieve after I update my application or create a new application.
What is the Eligibility Determination Notice (EDN)?
I'm the City and State that you need to send documents to.
London, KY
This script tells you what to do when you have someone who is rude, crude, and a real bad dude or dudette.
What is the Procedure for Suicide Crisis or Emergency Calls script?
I'm the process that you follow when a consumer and another person are on the line and the consumer is remaining on the call.
What is Verbal Permission?
This screen will only display information by clicking the application ID in the application list applet.
What is the FFM Individual Application Detail screen?
I'm the form you need to reconcile your tax credit and report any personal information that is incorrect on your 1095-A.
What is Form 8962?
I'm the other type of issue that requires documents to be sent in besides a DMI?
What is a Special Enrollment Verification Issue (SVI)?
The script that explains what you need to do when someone in an FFM marketplace changes to a SBM marketplace
What is the Moving back to the United States or Another State script?
I'm the department you escalate to when someone 18 or older on the application is calling on behalf of a deceased consumer.
What is the Advanced Resolution Center (ARC)?
This button allows you to provide recommendations for updates to scripting or report an abusive caller.
What is the Create User Feedback button?
I'm the document you will receive if you have Catastrophic coverage in Mid-February.
What is a 1095-B Form?
I'm the view that you go to in order to see the DMI for everyone on the application?
This script tells you what steps to take when you receive a letter from a plan about an issue?
What is Plan Issues (Letter Received) Script?
I'm the view you go to in order to see if you are allowed to go over information with me.
What is the Authorizations view?
I'm the applet in NGD that you always need to do a quick check for.
What is the Consumer Indicators list applet?
I'm a notice you receive after you fail to send in documents to resolve your DMI within the allotted time.
What is a DMI Expiration Notice?
I'm the status that you would have when you need to prove your not in jail.
What is INCARCERATION status?