Cleanliness
Customer Service
Maintenance
Marriott
Top Secret
100
How many pillows does a queen room get?
6
100
A guest states that their stay has been awful due to other guest being noisy, what is the next action you take?
Apologize
100
A guest is having trouble with their AC. What is the first thing you do to identify the problem?
a. Rip the AC apart like a madman
b. Kick the AC until it decides to work
c. Look at the thermostat
c. Look at the thermostat
100
Name 5 Marriott brands.
Ex. Courtyard, Fairfield, Renaissance, Sheraton, Spring Hill, The Ritz Carlton, Moxy, Aloft etc.
100
What does the acronym L.E.A.R.N stand for
Listen, Empathize, Apologize, Resolve & Notify
200
What do you do when see a roach?
Sing the Cucaracha song
Stop on it
Spray it with Lemon lift
All are valid responses.
200
A guest complains to you about another employee, who do you tattle tell to?
Your department head.
Chain of command broskis
200
Micah always does what when he gets to work.
Toss up between verbally abuse everyone or hide.
200
When was Marriott started?
1927
200
How many toes does Johnathon have?
9...the right pinky toe got bitten off by a shark.
You will still get points if you said 10
300
Wearing gloves while cooking is considered
Safe or sanitary
300
Guest start screaming about issues they are having during their stay, what do you do?
L.E.A.R.N
300
How do you turn on a tv?
Use the remote and press the power button.
300
Why does Marriott have beef with Coca-Cola
They rejected their request for a $100 million loan.
300
Is the Tooth Fairy real?
Yes
If you said no...get out
400
If something is dirty, you should
clean it
400
Mr. Smith said he hasn't gotten his room cleaned in 2 weeks when housekeeping reports show he has gotten one every other day. Mr. Smith is a
Liar or has dementia
400
Bartholomew in room 434 said the sink is spraying brown water, your next step is
scream for maintenance because it might be dookie water and that's just nasty
400
What Marriott hotel is the best of the best.
Us...duhh
If you said Ritz, you're fired.
400
Who is this stud?
Shrekky Poo
500
All bed should be *blank* in between new guest
changed
500
When greeting guest it is always best to have a what
smile
500
The pool water should be what color
Blue
500
What is the biggest hotel chain in the world.
MARRIOTT!!!
500
Fill in the blank
Never gonna give ___ up.
You