Marriott Milestones
BLT
Our hotel
Acronyms
L.A.K.E
100
J willard Marriott opens a nine- seat rootbeer stand in Washington DC later named
What is "The Hot Shoppe"
100
W.I.G stands for
What is Wildly Important Goal
100
Our Downtown Detroit hotel has _________ number of rooms
What is 1298
100
The G.U.E.S.T model stands for
What is: Greet each guest, Use the guest name, Establish the guest needs, Satisfy the request, Thank the guest
100
The Renaissance Center has a Monirail stop located at and called_____
What is The Peoiple Mover, Tower 200, Level 2
200
In 1964 this person was elected president of Marriott- Hot Shoppes, Inc at age 32
Who is J.W. Marriott, Jr
200
The overall hotel goal is to increase our overall GSS satisfaction scores from _____to __________ by year end.
What is 75.8% to 78%
200
This is the name and floor number of our most expensive VIP Suite.
What is The Presidential Suite on the 70th floor
200
The L.E.A.R.N model stands for
What is: Listen, Empathize, Apologize, Respond, Notify
200
This_____ Court is where the fast food options are located on_________.
What is Food Court on A Level.
300
This is the Tallest Marriott Hotel in the US.S.
What is the Detroit Marriott at the Renaissance Center
300
A commitment is something you do that is outside of your daily _________
What is Whirlwind
300
Our restaurant/bar is known as
What is Volt
300
A.E.S stands for
What is: Associate, Engagement, Survey
300
If I was going to the River Walk/GM Plaza I would pass thru this______.
What is The Winter Garden
400
In this year the First Hot Shoppe Opens
What is 1927
400
This is what Associates/Hosts make to drive the Lead Measures and achieve the Department WIG
What are Weekly Personal Commitments
400
Our Marriott Reward Members get rewarded by having access to this location and floor.
What is the Concierge Lounge on the 56th floor.
400
MGS stands for______ where you can access the world of Marriott for Associates/Hosts.
What is Marriott Global Source
400
Name the Fine Dinning Resturants in the Renaissance Center
What are Coach Insignia, Andiamos and Joe Muirs.
500
The first Marrio tHotel opened in this year.
What is 1957
500
This is what Departments do each week to review their W.I.G results.
What is hold a BLT Cadence Meeting
500
This is celebrated annualy as a thank you to all Associates/Hosts as AAW.
What is Associate Appreciation Week.
500
This is the favorite coffee shop in the Renaissance Center_____
What is Starbucks
M
e
n
u