Loyalty Program
Marriott Rewards, The Ritz-Carlton Rewards and SPG have combined to become?
What is Marriott Bonvoy
How many membership tiers in Bonvoy?
What is six
To achieve Elite status, the member must have earned qualifying nights between what days
January 1st and Dec 31st
Member benefits are for who?
Who is members only
What does WIG stand for
Widely Important Goals
Who plays a crucial role in further strengthening the loyalty of our members and delivering the benefits of our program?
Who is everyone
What is the lowest bonvoy level?
What is Bonvoy member.
Marriott Lifetime Elite status is for silver, gold, platinum, and titanium elite members?
What is yes
0-9 qualifying nights/year, complimentary in room internet access, mobile check-in/services
What is Bonvoy member
What is the lead measure for the department?
To ask 5 guest what brings them to Birmingham
Marriott Bonvoy membership is open to who?
Who is everyone
What is the top membership level?
What is Bonvoy Ambassador Elite
How many Elite night credit/credits is earned by the member for every qualifying night?
What is one
50-74 qualifying nights/year, Lounge Access, guaranteed 4pm late checkout, guaranteed room type, enhanced room upgrade including suites
What is Bonvoy Platinum Elite
The hotel WIG is to increase GSS ITR from 46 to ____ by 12/31/2019
What is 52.5
What is one of Marriott's most important marketing strategies?
What is loyalty
What is the membership above Platinum?
What is Titanium
If an Elite member does not meet his or her tier's annual requirements in a calendar year, he or she will move how many tier/tiers down
What is one
25-49 qualifying room nights, 2pm late checkout based on availability, complimentary enhanced inn room internet, enhanced room upgrade based on availability
What is Bonvoy Gold Elite
The Restaurant WIG is to move service scores from 61.2 to ____ by 12/31/2019
What is 64
Member can be enrolled in the Marriott Bonvoy program more than once. True or False
False. Associates may not enroll any account for more than one person.
What is the order of the Bonvoy memberships?
Bonvoy member/Silver Elite/Gold Elite
Platinum Elite/Titanium Elite/Ambassador Elite
Bonvoy lifetime status for 600 qualifying nights and 10 + years as this status or higher
What is lifetime platinum
Ambassador Elite has what 2 qualifications?
What is 100+ qualifying room nights and spends $20,000 revenue
What is the 15/5 rule?
15 feet smile/eye contact
5 feet greet/smile/ eye contact