Marriott History
Service So Memorable
Elite Rewards
PMS
Front Desk Specific
100
The name of J.W. Marriott's A&W Stand
What is the Hot Shoppe?
100
The final question in any guest conversation!
What is "Is there anything else I may assist you with"?
100
The latest checkout time offered to Platinum members.
What is 4:00 p.m.?
100
The request code for late check-out
What is L3?
100
The most important question we ask when a guest is ready to check-out?
What is "How was your stay" or "Tell me the Best part of your stay"?
200
Marriott's first hotel opened in 1957 in this city.
What is Arlington, Virginia
200
The proper way to give the guest their room key.
What is a two hand delivery? Bonus: Do not place on the counter. Discretely point out their room number.
200
The compensation given to Elite members if walked to another hotel.
What is $200.00 and 90,000 points?
200
The are the steps for verifying an Explore Rate check in?.
What is placing "ID" on line 22 and putting form# on line 17?
200
All Elite members should be thanked for this.
What is their Elite Status?
300
Marriott acquired this brand in 1987, pioneering the extended stay lodging business.
What is the Residence Inn?
300
The rule for greeting guests!
What is the 15/5 rule?
300
The compensation for not giving Gold or Platinum members their requested room type.
What is $100.00?
300
The request code for feather free room
What is FF?
300
A mobile chat must be answered within this amount of time.
What is 4 minutes?
400
Marriott acquired this company in 2016, expanding to over 5700 properties with over 1.1 million rooms
What is Starwood?
400
The LEARN Model stands for this
What is Listen, Empathize, Apologize, Respond, Notify.
400
The percentage of bonus points awarded to Platinum members for each stay.
What is 50%?
400
The code for applying bonus points for Platinum members?
What is 'PB'?
400
A guest checking in on a standard rate, will be provided the following collateral.
What is Room Keys, Activity Guide, Resort Fee Card and Elite Benefit card if applicable?
500
Marriott acquired this historic upscale brand in 1987.
What is the Ritz-Carlton?
500
The standard amount of time to complete a guest request!
What is 15 minutes?
500
The Your24 provides this for Titanium members.
What is Flexibility to check in and out of the room outside of normal arrival and departure times?
For example, check in at 9 p.m. and check out at 9 p.m.
500
The proper process for creating a room move.
What is placing RMV Room Number Date User# and also having RC or a Leader Block the room?
500
The number one item missed on AYS Audits.
What is thanking the guests for their Elite Status?