FF Dayton
When did the Fairfield Dayton open?
10/11/2018
The first promise
Make guests feel welcome
Who was the first GM of Marriott?
Bill Marriott – son of J. Willard Marriott.
How many Marriott Bonvoy Elite levels are there?
6
How many king rooms do we have?
54
Give guests the service that makes them want to return.
4 guest promise.
What was the first Marriott hotel?
Twin Bridges Motor Hotel
How do Marriott Bonvoy members earn points during their stay?
Earn 10/5/2.5 points per US dollar spent depends on the hotel brand
How many queens do we have?
25
Provide a hotel that is...
clean, fresh, and reflects the highest quality standards
What does LEARN stand for?
Listen, Empathize, Apologize, React/Resolve and Notify.
What levels get free wifi
ALL
How many suites do we have?
19
Who can finish this sentence: ‘Take care of your people and...'
‘Take care of your people and they will take care of your customers’ – J.W. Marriott
What is the 15/5 rule?
15 feet/steps away - smile and make eye contact. 5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.
How do you become a Marriott Bonvoy Silver Elite status?
After 10 qualified night
How bathrooms do we have?
102!
3rd guest promise
Respond promptly to any needs guest may have
What was the first business of Marriott?
Hot Shoppe restaurant
Name 5 benefits for a Marriott Bonvoy Ambassador Elite member?
Ambassador Service, Your24TM, 48-Hour Guarantee, Lounge Access, Late checkout (4 p.m), Guaranteed Room Type, Annual Choice Benefit.