Housekeeping
Under the kitchen sink or under the TV Cabinet of the living room is where you can find these items.
What is the Silverware and a Toaster?
This department is contacted when a safe is reported to have a low battery.
What is Safey and Security
These are the correct steps to take if you are at the front desk and the phone has rang for more that 3 times and you have guests in front of you.
Ask the guest in front of you if you can please place the phone call on hold. Let the caller know that you currently assisting a guests and that you will be right back. Once you can take the call you thank the caller for holding.
This area is open from 9am to 5pm.
What is the Activities Room?
This is the last question to the guests before completing an in-house call.
What is "Is there anything else I can assist you with?"
This is the standard temperature of each suite at arrival.
What is 72 degrees.
The water in this area is set to 82 degrees.
What is the pool?
This special code identifies that the guests are requesting to be on the same floor with at least one other reservation.
What is the A1 special?
This item is allowed to hang around in the pool but not allowed to be in glass container.
What is acholic beverages.
The phone is ringing for an Emergency Alert, the automated system will confirm what details?
The guests has not receive a tidy service and the room was not assigned to be cleaned, due to this special code being present on their reservation.
What is the P5 special?
This odd request is for departments that normally don't receive Asgard calls.
What is to radio the department the work order has been assigned to?
This special was not added to a back to back stayover reservation, and housekeeping treated this room as if it was a due-out reservation because it was missing this special code.
What is the S1 Special?
Owners and Guests receive 10% off of everything at the Shake Bar and Lounge, except for this type of item.
What is Alcoholic Beverages?
According to the Quality Assurance Audit, these three things are required during an AYS call requesting items.
What is to confirm the items requested, room number, and the estimate time of delivery.
There are 14 total of this item in each closet of the suites.
What are Hangers?
If a guest calls down with a complaint of low water pressure in the shower, it may be caused by this simple error.
What is a locked shower head? (Shower head stuck in-between two different settings.)
These statements are required to confirm the eligibility of a guest's service animal.
"Welcome! I notice you have a service animal. I just need to ask two brief questions: Is this a service animal required because of a disability, and what work or task has the dog been trained to perform?"
This event, found on our activities guide, is located Thursday evenings in North Park.
What is the North Park Farmers Market?
"Hi, I'd like to make a reservation for next weekend, and I'll be bringing my service dog with me."
"Thank you for letting us know about your service animal. I'll note that in your reservation. Would you like me to describe any particular features of our property that might be helpful for your stay?"
I am the designated spot for your vacation's acquisitions, safe from any prying dispositions.
Although your room may be designed for those with disabilities in mind-
This is the location I hide, the answer to this riddle; implied.
What is the safe located in the top drawer of the bedroom dresser or TV stand in an ADA suite?
This is a common complaint from guests during hot days; they wouldn't have to complain if they just waited 15 minutes after getting into their suite.
Bonus: What is the cause of this complaint?
What is the HVAC system?
Bonus: The HVAC system has a sensor that shuts off the system when guests are not in the suite.
These are the steps of the Tax Exempt process.
What is adding "More fields" - "T1"- "Special T5"?
Shake may approach you with this problem, which is commonly solved by making sure that there's no other arriving reservation assigned to the guest's room, and then reinstating their reservation.
What is attempting to charge a checked-out reservation?
Hung was a lot more comfortable in the lower levels of the parking lot, he started feeling more cramped once he got up to the 10th floor due to this small change.
What is a ceiling height difference between the levels?
7th, 8th, 9th - 7' 2"
10th, 11th - 7' 0"