Housekeeping
Under the kitchen sink or under the TV Cabinet of the living room is where you can find these items.
What is the Silverware and Toaster
This department is contacted when a safe is reported to have a low battery.
What is Safety and Security
These are the correct steps to take if you are at the front desk and the phone has rang for more that 3 times and you have guests in front of you.
Ask the guest in front of you if you can please place the phone call on hold. Let the caller know that you currently assisting a guests and that you will be right back. Once you can take the call you thank the caller for holding
This area is open from 9am to 5pm.
What is the Activities Room
This is the last question to the guests before completing an in-house call.
What is "Is there anything else I can assist you with"
This is the standard temperature of each suite at arrival.
What is 72 degrees
The water in this area is set to 82 degrees.
What is the pool
This special code identifies that the guests are requesting to be on the same floor with at least one other reservation.
What is the A1 special
This item is allowed to be in the pool are but not allowed to be in glass container.
What is Alcoholic Beverages
The ROAR Alarm is ringing for an Emergency Alert, the automated system will confirm what details?
What is the room number/location
The last process of checking in a ZZAA, that is not done on any other kind of reservation?
What is making connector keys on Saflok instead of regular keys on OPERA.
These departments typically require a radio call on top of an ASGARD call.
What is Engineering and Safety & Security
This special was not added to a back to back stayover reservation, and housekeeping treated this room as if it was a due-out reservation because it was missing this special code.
What is the S1 Special
Owners and Guests receive 10% off of everything at the Shake Bar and Lounge, except for this type of item.
What is Alcoholic Beverages
According to the Quality Assurance Audit, these three things are required during an AYS call requesting items.
What is to confirm the items requested, room number, and the estimate time of delivery.
There are 14 total of this item in each closet of the suites.
What are Hangers
A guest claims their ID is in their room, but is requesting keys to go up
What is getting escorted by S&S to the suite to confirm identity
These statements are required to confirm the eligibility of a guest's service animal.
Is this a service animal required because of a disability, and what work or task has the dog been trained to perform?"
What events are often on our activity sheets and posted on our schedules?
What is Padres games
"Hi, I'd like to bring my beautiful chihuahua Sparky to your hotel. She is my emotional support bestie."
"Unfortunately, we only accept Service Animals on property, that are trained to perform a task for their owner. Pets are not allowed."
The guests has not received a tidy service and the room was not assigned to be cleaned, due to this special code being present on their reservation.
What is the P5 special
Guest: Every time we get back to our suite, it is so hot, the AC is broken!
The HVAC system has a sensor that shuts off the system when guests are not active in the room and it would take 15-20 minutes to reach its temperature.
These are the steps of the Tax Exempt process.
What is filling out the tax exempt form, adding "More fields" - "T1" and "Special T5"
Shake may approach you with this problem, which is commonly solved by making sure that there's no other arriving reservation assigned to the guest's room, and then reinstating their reservation.
What is attempting to charge a checked-out reservation
Carlos questioned if his RV that is 8 feet tall will fit in the parking structure
What is a height maximum of 7'2" at the entrance, and drops to 7' on the 10th floor.