Level 1
Which of the following practices will contribute to a successful virtual call?
a) Joining the call on time with a professional background.
b) Muting your microphone when not speaking and being attentive.
c) Following up with any action items after the call.
d) All of the above.
All of the above.
Which two actions are considered proper virtual call etiquette after the call has ended?
a) Minimizing distractions during the call and using the chat function for quick questions.
b) Sharing confidential information in the chat and thanking everyone for their time.
c) Marking a follow up date in your calendar and sending an email recap to the KDM.
d) Ending the call abruptly and avoiding unnecessary browser tabs.
Marking a follow up date in your calendar and sending an email recap to the KDM.
During a presentation, which hand gesture creates a welcoming vibe?
a) Clenched fists
b) Crossed arms
c) Open palms
d) Tapping fingers
Open palms
Which of these best describes the impact of proper etiquette on virtual calls?
a) It creates a feeling of formality and distance.
b) It ensures everyone feels comfortable and can participate effectively.
c) It makes video calls less essential for remote communication.
d) It only benefits the person leading the call.
It ensures everyone feels comfortable and can participate effectively.
What is the primary purpose of the email above?
A. To thank Mr. Reddy for his time.
B. To confirm a meeting and next steps.
C. To schedule a new meeting.
D. To introduce Rita and her company.
To confirm a meeting and next steps.
What aspects should a virtual relationship manager focus on to project confidence, warmth, and professionalism through the screen?
A. Technical skills and product knowledge
B. Professionalism and client communication
C. Confidence, warmth, and professionalism
D. Time management and multitasking abilities
Confidence, warmth, and professionalism
What should you NOT do during a virtual call?
a) Mute yourself when not speaking
b) Look at the camera lens to establish eye contact
c) Multitask and avoid actively listening to others
d) Ask questions depending on the presenter's instructions
Multitask and avoid actively listening to others
Which of the following helps create a positive impression during a VRM session?
a) Folding your arms and leaning back in your chair.
b) Slouching occasionally to show you're comfortable.
c) Leaning in slightly and making brief hand gestures to emphasize key points.
d) Looking down at your notes for most of the session.
Leaning in slightly and making brief hand gestures to emphasize key points.
Which of the following is NOT a key aspect of voice modulation for virtual relationship managers?
A. Pace
B. Volume
C. Clarity
D. Eye Contact (Virtual relationship managers typically don't have direct eye contact)
Eye Contact (Virtual relationship managers typically don't have direct eye contact)
You're giving a presentation and want to keep your audience engaged. Which technique is most likely to have a positive impact?
A) Speak very quickly.
B) Monotone voice.
C) Clear & Varied Voice
D) Mumble quietly.
Clear & Varied Voice
How do you position yourself in front of the KDM?
a) Maintain open posture and mirror body language.
b) Share background and impact.
c) Listen attentively and avoid interrupting.
d) All of the above
All of the above
Which technique is most helpful for personalizing and building rapport in conversations?
a)Ask Open-Ended Questions
b)Share Personal Stories
c)Use Names
d)Be a Problem Solver
Use Names
Which of these qualities helps you connect with others by understanding their feelings and perspectives?
(A) Authenticity
(B) Empathy
(C) Similarity
(D) Shared Experience
Empathy
During a group project, what's a great way to ensure everyone feels heard and valued?
A) Delegate tasks without asking for input.
B) Hold open discussions and encourage participation.
C) Focus only on your assigned part of the project.
D) Wait until the last minute to share your ideas.
Hold open discussions and encourage participation.
During a business presentation, you observe a colleague fidgeting in their seat. This behavior could be an indicator of:
a) Confirmation bias
b) Affinity bias
c) Appropriateness heuristic
d) Mind reading
Mind reading