Medicaid
How many MCOs are offered through HealthChoice ?
What is 9 ?
When does SADP stand for?
What is Stand Alone Dental Plan?
What are the abbreviations for Amerigroup and Priority Partners?
What is AG and PP ?
Do Outstanding VCLs hold up an application?
What is No?
What is the AHT standards for a CSR ?
What is 11 minutes or under ?
Who does a consumer call if they receive bills while being active in Medicaid?
What is...
Medicaid Recipient Relations
1-800-492-5231
What carriers do we provide here at Maryland Health Connection?
What is CareFirst and Kaiser ?
What are the reasons a consumer can change their MCO ?
What is...
Annual Right
90 Day transfer
Family Unity
Angela Melody
How long does an application have to be on file before it is eligible to be escalated?
What is 15 business days ?
How many occurrences do you receive when you leave early from work ?
What is if you have more then 4 hours left in your shift it will be 1 occurrence and 1/2 occurrence if than 4 hours or less remains.
How many MCOs are there?
What is
9 ?
What is the only QHP that we offer in through exchange, that offers Dental?
What is CareFirst?
What is MPC stand for?
What is Maryland Physicians Care ?
What is the one reason that someone can not be reinstated ?
What is if they are cancelled due to non-payment ?
What are the hours of our Call Center?
What is 8 am to 6 PM ?
Ms. Jones called stating that she is CareTaker Reltive for her nephew Timmy and he needs to be renewed.
What is 90 days of straight Medicaid?
Where would you go to locate a consumer's premium and plan details after purchased ?
What is Manage Active Enrollment ?
CSR MCT span was 04/26/2019 but missed their MCT span and was Auto-Assigned. Would this consumer be able to switch their MCO?
What is...Yes after 90 days?
What 4 ways can a consumer submit a document to their account ?
What is by mail, in person, mobile app or upload to their account online.
What is the phone number to Maryland Health Connection?
What is 1-855-642-8572.
Can a Household consisting of the Primary in a QHP and the child is in MCHP request for Retro-Medicaid ?
What is NO ?
If a consumer calls in on 4-22-19 and they state that they lost there APTC due to not submitting his proof of citizenship. How much time does the consumer have to renew ?
What's is....... they can NOT renew and they have to wait until Open enrollment .
If a consumer had Kaiser as a QHP and they are now Medicaid eligible can they have Kaiser as an MCO even if its not offered in that county ?
What is Yes.
How many occurrence can a CSR get before they are eligible for termination?
What is 5 occurrences ?
Can you give a consumer the address to the call center ?
What is NO ?