Food
Do we serve pork in any of the Outlets?
No, we don't
Where is the hairdryer located in the room?
Inside the wardrobe 3rd drawer from top
What is the Hotel emergency number?
5555 from landline and from the cell phone 04 871 5555
Do we have Baby Sitting service?
No
What are the benefits available for Disloyalty members?
50%off flexible room rate for newly opened hotels
20%off flexible room rate for 1st stay in a property
10%off F&B in participating outlets
10%off flexible room rate for all return stays
A free coffee in participating outlets 9 (whether you are staying or not )
What are the operating hours of Cleo for breakfast, lunch and dinner?
Which brand are we using for the bathroom amenities in our Guestrooms?
Malin+Goetz
When the evacuation alarm activated what should colleagues do?
All the colleagues should proceed to the assembly point by using nearest fire exit, refrain from using the elevators
Do you have a salon in the hotel?
We have Shave Barbers, located on the 5th floor.
In Disloyalty Program for how long the hotel is considered as a new opening?
3 months
What are the F&B promotions in Katsya?
Oishi Lunch Business Lunch
Katsuya Dinner Set Menu
Omakase Experience
Sushi Masterclass
Shisha
Do we have clothes pressing services and how much does it cost?
Yes, from 15 AED to 35 AED per piece normal service if express then 50% additional charge
In which areas do we have panic alarm installed?
All Handicap washrooms including the guest handicap rooms # 601, 608, 708 and at the 5th floor in male and female Sauna and Steam rooms
Where is the nearest Mosque?
Sheikh Abdullah Salem Mosque, 9 – 10 minutes Driving.
Do I have to be staying in the hotel to use my 10% F&B discount?
False
In which year did Katsya win the Best Asian Restaurant
2022
List of other special amenities that we provide? ( list minimum 10 )
Shaving kit, dental kit, loofa, comb, shower cap, vanity kit, sanitary bag, slipper, soap, laundry bag/list, shoe bag, green and black tea, coffee capsule, white and brown sugar, sweetener, shoe horn upon request
What is the location of Fire Extinguishers and Fire Hoses?
Fire cabinets with fire hoses and fire extinguishers are located Besides stair case #1 and stair case #2
What is the 2nd step in the VIP HANDLING PROCEDURE?
Verify the VIP guest’s arrival time and any specific needs they may have.
Can Disloyalty benefits be applied on existing bookings?
No, they can only be used for future room bookings
Fill in the gaps:
With an extensive and varied menu that evokes crisp summer evenings on the coast, Cleo draws its inspiration from ______, ______, ______, _____ and Italy – giving it a modern take on classic ______cuisine.
With an extensive and varied menu that evokes crisp summer evenings on the coast, Cleo draws its inspiration from Lebanon, Palestine, Syria, Greece and Italy – giving it a modern take on classic Levantine cuisine.
What is the turn down service procedure? ( List down all 8 steps)
1. Refreshing the bed and bathroom
2. Fold the duvet on 45 degree
3. Keep the pillows flat
4. Turn on reading lights
5. Keep the slippers on the turndown mat near bed
6. Keep 1 highball glass and 1 water bottle on the bedside table if one Pax
7. Close the curtains
8. Keep the bath mat on the floor front of shower door.
What is the location of highly inflammable items in the hotel?
LPT tanks 4th floor, Generator room basement 1 and B2 pump room
What are the Swimming Pool Restrictions? ( List down all 6 )
No Diving/ No smoking/ No eating and drink inside the swimming pool/ No running or other dangerous horseplay/ People with contagious diseases cannot enter the swimming pool/ No jumping & no pushing
Name all Ennismore brands that are part of Disloyalty as of today
Mama Shelter, SLS, Morgan Originals, Mondrian Delano,Hoxton, Soi, 25Hrs, 21 Century Museum Hotels, Hyde, Rixos