Terminology
Troubleshooting
Have to be specific
Tools
Mystery column (baby reveal)
100

A non-invasive test that measures oxygen saturation level in the blood.

What is Pulse Oximetry

100

red blinking light

Sensor battery is low

100

The Stork™ Camera frequency band

the frequency band is 2.4 GHz.

100

The credentials that are needed to log into KIBO

Email and Password

100

Clean the sensor by wiping it with a _____% isopropyl alcohol pad

What is 70%

200

What does HSA/FSA stand for

Health savings account/Flexible spending account

200

What's included in the Vitals + Package 

Camera, Sensor, and boots

200

Masimo Limited Warranty Period of product or component?

1 year from date of purchase

200

To Look up a customer's order status from Masimo.com

What is Kibo

200

The credentials that are needed to log into KIBO

Email and password

300

Stork Vitals comes with 

Boot/Hub/app

300

How many sensors can pe paired on each account/baby

What is 2

300

The boot sizes that come with the Stork Vital and Vitals+ come with

What is Small and Medium

300

In the Side Panel Menu in Kibo, which category do we select to check the status of a customer purchase?

What is Orders

300

Can a customer use their HSA/FSA funds to purchase a Stork?

yes

400

The percentage of hemoglobin in blood that is bound to oxygen. Is called?

Oxygen Saturation

400

Where should a customer click on if they are interested in purchasing the stork on Masimostork.com 

"Shop stork" link on the top of the page


400

Stork warranty period

What is 1 year with proof of purchase

400
To document and record every customer contact

What is Oracle

400

The Two ways to search for an Incident

What is the "the main dashboard" screen (Quick search) and Reference # under the table of Incidents

500

Stork Masimo Set pulse oximetry sensors are designed to keep track of what 3 things.

what are Oxygen saturation, pulse rate, and temperature

500

 white blinking light on the hub

What are Vital measurements are inactive, or the device is offline. 

500

The Stork App provides parents insights on?

What is Baby Health data

500

When creating a new contact include what 4 pieces of information? 

What is first name, last name, email address, and Login Field.

500
Reason to change contact information would be?
what is an Email address change
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