FSRs
P&P
Siebel
SharePoint
ISRs
100
This is the tab you will access to locate the list of current FSRs.
What is the Service Tab
100
This is the number of tardies that equal an occurrence (absence).
What is 2.
100
These are the two ways to query an activity.
What are the search center (binoculars) and the activities tab.
100
This is the web address for the SharePoint portal.
What is portal.mastec.com
100
These are the two departments you send ISRs to.
Who are WOI and FOSS
200
This is the key combination you must use after assigning yourself an FSR.
What is +
200
These are the people that you MUST call if you are going to be late or absent.
Who are your supervisor and leads.
200
This is the screen where you can view what equipment we are installing for the customer.
What is the order screen.
200
This tool on the SharePoint allows you to look up phone numbers for the technicians.
What is the AT Contact Manager.
200
WOI stands for this.
What is Work Order Integrity.
300
This is SLA for FSRs.
What is 20 minutes.
300
Spaghetti straps, flip flops and T-shirts are examples of
What is "What not to wear for work"
300
This is the field where you can see who last made changes to a work order.
What is "Last Updated" field
300
This tool is used to locate email addresses for local office personnel.
What is MasTec E-Contact List
300
From the truck roll screen you will select this tab to submit an ISR.
What is the HSP Service Request Tab.
400
This is the correct resolution code for an FSR request for a re-roll on a closed work order.
What is "Submitted in Error - No open activity"
400
If you are scheduled to start work at 11am, this is time you must be logged in and ready for work.
What is no later than 11am.
400
These are the 4 different work order types.
What are Install, Former Install, Service Call and Upgrade.
400
You will open a ticket here if your escalation path fails.
What is the Call Tracker and Unresolved Call Log
400
This is the itemized list you MUST fill out, otherwise WOI/FOSS will cancel your request.
What is the TO DO List
500
These are the two fields that you must note before closing out the FSR.
What are the "Comments" and "Notes" fields.
500
You must go to and then on this application every day before you leave work.
What is the Interaction Client (phone)
500
This is the button you will press to move from the order screen back to the activity screen.
What is "Return to Truck Roll"
500
You can locate the Missing Contact Form Here
Where is Documents->Templates->Missing Contact Form
500
After you have filled out your ISR completely you must do this, or your request will not be sent.
What is press
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