AOID/Ipay
This is where users with elevated access can perform AOID consolidation
ISI Helpdesk
Security Management Helpdesk
It is an option under the Client List in WFN Admin Tool that we use when the current pay date is missing in WFN.
A: Get Pay Details
(It is an option under the Client List in WFN Admin Tool that we use when the current pay date is missing in WFN.)
ref: https://adpworks.adp.com/documents/587425/pay-detail-files-recreate-create-for-past-payrolls
A Security Master’s temporary password expires in how many days?
For which providers Mobile SSO is available?
Okta and Azure
This may need to be run on a user who has having log in issues in order to update their LDAP Record.
This dashboard will help clients better visualize the value gained through self service usage within Workforce Now, and to help identify opportunity areas where there is reliance on HR Practitioners to make changes that self-service users could be doing themselves.
A: Self Service Utilization Dashboard
(This dashboard will help clients better visualize the value gained through self service usage within Workforce Now, and to help identify opportunity areas where there is reliance on HR Practitioners to make changes that self-service users could be doing themselves.)
ref:
It is a user role that requires an admin access but cannot perform administrative security tasks such as resetting passwords or reissuing admin access in Security Management.
What appears under Changed By field on the Audit trail report when changes are made in ADP Workforce Now® via APIs?
Changes made via an API call appear on the Audit Trail report as changed by “ADP User”
Pay summaries load into iPay using this identifier.
Client would like to include Terminated employees in their Return to workplace. Is this possible? If Yes, what option can we provide to the client?
A: Yes, employee will need to be rehired.
Client called in requesting to know who removed the WFN profile to one of their practitioners. We do provide the actual Audit Log to client, print screens of the Audit Log or Copy/Paste table contents to the Service Request. True or False?
Answer: False, Do not provide the actual Audit Log to client, print screens of the Audit Log or Copy/Paste table contents to the Service Request.
Client has an existing SFTP setup for custom reporting. Client wants GL reports to go to the same vendor. How will you help the client?
Sales referral for GL FTP setup
Clients who want to get all latest (up to 3 years) of pay statements and don’t want to use iReports can request for this.
The default welcome letter from URM includes the client name associated with the client id in CSW, what will be the email address format reflecting as the sender?
For clients that may have turned off their mobile alerts and is not receiving verification codes for 2FA. We can help them opt-in to receive security-related messages again. We should advise them to send a message to 43796 or __________?
Client wants to stop auto provisioning their users for Fed SSO. Where can they disable this from?
SMS > Profile > Federation
This process forces WFN to look to see if the employee exists with another AOID in iSI Help Desk already, if they do it updates WFN to match it. If they can’t find a match in iSI Help Desk it creates a new AOID in WFN and pushes that new one to iSI Help Desk
The Audit Trail standard report in Workforce Now tracks changes made over a specified timeframe. The report provides details on:
Field Change & Navigation Path
Changed From (displays the original information)
Changed To (display the new information)
Date & Time of Change
Changed By (User ID & Role)
Question is, can you provide the JIRA ticket that we have for the missing columns or info in our Audit Trail that is set to be fixed on 21.49 update?
Client is set for Automatic PRC but employees are not receiving the emails. CPS can request confirmation from which team to know if the email left the ADP servers?
Client wants to download the file they sent to data bridge from their vendor, edit a field and upload it again through WFN. How will you help the client?
Download the file from Process > Additional Services > Data bridge > Click on the arrow next to the import > Review Results and download the file. Edit the excel file and upload it again from Process > Additional services > Data Bridge > Select the radio button next to the import and click on Upload file.