Activation Station
What promotion is going on right now that EVERY new customer qualifies for and what do you need to do to ensure they get that promotion?
National Growth Pricing Offer— When creating a new account in OMNI, apply the offer right away by clicking the account box in the top left corner and selecting ‘Apply Offer.’
When it comes to perks, what’s the number we want to hit at minimum?
50%
What are the price locks on all three internet plans?
5G Home= 3 year
5G Home Plus= 4 year
5G Home Ultimate= 5 year
If you open an account and have 2 HPU's, but are only able to upgrade one line, what is your percentage?
100%
What percentage do we not want to fall below for app, Chatter, and Google reviews?
App- 80% ---- 100%
Chatterspot-55%----- 65%
Google Reveiws-10%------15%
How much GP do we make on SPACTS?
$210 GP
Which contests are going on right now at Cell Plus for perks sales?
Super Bowl Square & New Kicks 26'
ROLE PLAY: Pitch it! Let's here your best pitch :)
:)
You get a lead and see that Sally has four high-priority upgrades on her account. You call to let her know about the amazing deals she qualifies for. How would that conversation sound when you pick up the phone?
Channing: “Hi Sally, this is Channing from your local Cell Plus Verizon. I just wanted to reach out because you qualify for some exclusive offers. Do you have a minute to chat?”
Sally: “Yes, I do!”
Channing: “Great! Verizon is offering a free phone when you come in to upgrade and trade in your current device. Even better — the other three lines on your account also qualify for this amazing deal.”
Sally: “Awesome!”
Channing: “Perfect! When would be a good day and time for you to come in so we can get this all set up?”
Tell me 3 things your digital business card offers!
1. Direct link back to YOU! (Store # & Email)
2. REVIEWS
3. Referral
What’s one key question we should ask when a customer has three lines on their account?
Is there anyone else in your family who might need a phone? I want to let you know that when you add a fourth line to your account, it’s the same cost as the three lines you already have. Plus, you can get a free phone on us!
Round Robin—You get to start! What’s your perks goal for the next day you work? :)
:)
What incentives or benefits do customers get when they sign up for the 5G Home Ultimate plan?
5-year price lock, 43'' Samsung TV or Galaxy Tab S10 FE, Free perk, 30-day money back, Extender
How much GP are you making on high-priority upgrades?
$190 GP
Why is Chatterspot so important? What does it do for us and for our guests?
Gets them back in OUR store and lets them know of our exclusive deals, contests, rewards, etc.
How many points are activations worth in the triannual?
20 points
How many points are perks worth in the triannual?
8 points
How many points is VHI worth in the triannual?
10 points
How many points are high-priority upgrades worth in the triannual?
8 points
How many points is Chatterspot worth in the Triannual?
5 points
What's one promotion we should be offering FIRST with every guest that is upgrading?
BYOD+ Upgrade
When a customer is upgrading or adding a line, how can you use perks to make the conversation more valuable for both the customer and the store?
You can make the perks conversation more valuable for both the customer and the store by asking questions to understand their needs and wants. When customers subscribe through Verizon, we can save them money on these services. By getting to know your guest and having intentional conversations, you open the door to many different perk opportunities.
What’s one thing we should be doing with every guest we assist when it comes to VHI?
Of course pitch it if they qualify and if they do not qualify, submit leads!!!
Pitch it! Guest comes in for a bill pay and you open their account to see they have 3 HPUs. What do you do next?
:)
Customer comes in the store for a tech question. What are 3 questions you could ask to get an extra in all 3 marketing metrics?
1. Before you head out, would you like me to add my digital business card to your phone so you have a direct way to reach me if anything comes up?
2. Is there anything else I could get you while you're in? A new case, screen protector, or charger?
3. If you have a quick second, I’d really appreciate a Google review about your experience today. It helps us a lot.