NHO/New Employment
Where are the NHO videos located?
Corp Documents - Departments - Learning & Development - New Hire Orientation (Your Roadmap to Success)
Name 4 documents that must be brought the first day of NHO?
What does SA stand for?
Schedule Assistant
How many points are you allowed within the current Attendance Policy before the associate is terminated?
11 because at 12 the associate is terminated
When a new associate starts what are the 2 ways that they can be set up to be paid weekly?
Direct Deposit
Paycard
Who is to complete the Daily Performance Tracker and which days should be in the NHO binder?
Lead Supervisor (or manager training) & Day 6 & 9
What document do the H2B associates sometimes need us to obtain from a government website?
I-94
Where can you navigate within Mastermind to see if you met your turn time for the previous day?
Admin - Other Options - Weekly Planner - Timeliness Management - View House Status
What might someone qualify for if they have 3 consecutive days of absence?
FMLA or LOA
What are the goals for turn time percentages at 12pm, 2pm and 4pm?
12pm - 25%
2pm - 50%
4pm - 95%
How long is a new hires training period?
2 weeks or 10 working days
How many times can an associate call out before losing their Sign On Bonus or RAF Bonus?
One Call Out - At the 2nd call out both the sign on and refer-a-friend bonus are lost.
What is the report used to identify who is and who is not using Mastermind Mobile? Also where is this report located?
Mobile Turn Metrics by Employee
Reports - Production Stats - Mobile Turn Metrics by Employee
What are the 4 reasons you would have an associate to be drug screened post employment?
Position Change - From Hourly to Management
Vehicle Accident
Reasonable Suspicion
Random Drug Screen
What are the 5 lines of business within MasterCorp?
Floorcare
Engineering
Housekeeping
Commercial Services
Laundry
What ways can you order NHO books for your site?
Order guide - Communications Inventory
At what point in the hiring process are the onboarding documents sent to the potential new employee?
After the background has been started
What report can you run within MasterMind to review scheduled vs actual hours by position?
Employee Schedule & Actual
What are 2 questions you can not ask during an interview?
How old are you?
Where do you live?
Are you pregnant?
Do you have children?
Do you have a car?
What religion are you?
Do you have any medical issues?
What qualifies someone to be a self inspector?
Tenure: Must be employed for a minimum of 6 months with MasterCorp
Room Cleaned: Have cleaned a minimum of 100 units and worked a minimum of 20 days during the last 90 days.
Productivity: Maintain productivity above the site average for unit clean times (referenced in MasterMind) for the previous 90 days
Cleanliness Score: Maintain guest survey ratings for unit cleanliness above the site goal (as established by MasterCorp), with a minimum of 10 survey responses received for units cleaned.
What are MasterCorp's Values & what are the 5 Care Acts?
Integrity - Pride - Quality - Dependability - Respect
Smile - Greet - Listen - Act - Thank
If someone says during the interview that they are a rehire what should the hiring manager do before making an offer?
What are the names of the 4 reports that come out via email each morning before 10am daily?
Staffing to Target
New Hire Retention
Month to Date P&L (Flash)
Daily & Weekly Pay Analysis
What would be a reason for attendance points to be removed from someone's attendance record?
COVID
FMLA
LOA
What are 10 of the 15 Non Negotiable items?
Values
7 Steps to Clean
Master Talk
STS
I9 & NHO
Training
Uniforms & Grooming Standards
Mastermind Mobile
Vacuums, Equipment & Supplies
Vehicles
CORE
Housekeepers Starting By 8am
Schedule
Quarterly Housekeeping Council Meeting
Have A Plan & Execute It