Leadership & Change
What is the first step in leading organizational change?
Communicating the urgency by framing the challenge clearly.
In managing complex conditions, what is essential for people to adapt?
Changing their values, practices, and behaviors.
What is necessary to justify scaling up a health initiative?
Compelling evidence of positive results.
What happens when obstacles in an organization are not removed during a change process?
People become demoralized and lose energy.
What is a critical success factor for overcoming obstacles together?
Working collaboratively to identify and address the root causes of obstacles.
Who must champion the change process and believe in the necessity of change?
The leader or the change team.
How do you differentiate between routine problems and complex conditions?
Routine problems have well-defined solutions, while complex conditions require new thinking and flexibility.
Name one of the countries mentioned that successfully scaled up health leadership programs.
Nicaragua or Egypt.
What is a common response to change that leaders must address?
Resistance.
What should leaders do to maintain long-term success after achieving short-term wins?
Continue to face ongoing challenges without declaring victory too soon.
What practice is essential for a manager to inspire and mobilize a team around a shared vision?
Aligning and mobilizing resources and people.
Give an example of a complex medical condition mentioned in the the Chapter
High blood pressure
What is critical for coordinating a successful scale-up of a health initiative?
Engaging multiple stakeholders and aligning their efforts.
What approach does the Chapter suggest for managing resistance to change?
Allowing people to express their fears and providing empathy.
Why is it important for change to stick in organizational culture?
To ensure that changes last and are not reversed over time.
According to the text, what is required to make significant and lasting improvements in healthcare?
Leading and managing changes well across various practices, systems, and policies.
What is the leadership practice recommended when addressing constantly changing or unpredictable problems?
Learning from day-to-day experiences and adapting.
Which Bangladeshi NGO successfully scaled up a program for teaching oral rehydration therapy?
BRAC
What strategy is recommended for focusing on those most likely to adopt change early on?
Focusing on early adopters to build momentum.
What leadership success factor is emphasized by John Kotter’s research on organizational change?
Building a core team to support and sustain change efforts
Which renowned physicist is quoted in the Chapter, emphasizing the need for a new level of consciousness to solve problems?
Albert Einstein.
How should managers lead their teams in the face of new challenges according to the text?
By encouraging new ways of thinking and practices responsive to change.
What key leadership practice must be used when scaling up beyond local groups?
Incorporating the eight key factors of successful change.
What should leaders do to reinforce desired new behaviors?
Provide resources, recognition, and rewards for those applying new practices.
How can managers ensure sustained improvements in health outcomes?
By creating an environment that supports consistent application of leading and managing practices.