Clueless
Respect, kindness and consideration.
What is civility?
Costs ~500 billion per year
What is workplace stress?
Has a way of winning people over and involves respect, kindness, and consideration
What is civility?
Behavior that is not typically an isolated incident. It is infectious and invasive.
What is incivility?
In the eyes of the recipient-how it makes them feel.
What is incivility?
Causes over 50 % of stress.
The feeling that the team environment is a trusting, respectful, and safe place to take risks
What is Psychological safety?
The part of the brain that triggers emotional response.
What is the amygdala?
This category accounts for over 40 % of those surveyed saying they had "no time to be nice".
What is workplace pressure?
Sidelines you from your work because you are preoccupied by it.
What is rude behavior?
Increased psychological safety and employee retention
What is feeling respected?
Phenomenon that states that bad memories can stick around for years.
What is "brain burn"?
Incivility usually arises from this - not from malice.
What is ignorance?
They turn into negative behavior.
What are negative thoughts?
Positive gestures of respect, dignity, courtesy and kindness
What is civility at it's fullest?
Technique for removing and isolating an uncivil person from interactions with colleagues, reducing the harm they might do in the workplace.
What is the bubble strategy?
" Every action done in company ought to be with some sign of respect to those that are present."
Who is George Washington?
Who is Maya Angelou?
"Civility costs nothing, and buys everything"
Who is M. W. Montagu?
A Louisiana Health System's policy to improve civility. Suggests that you make eye contact and smile if within ten feet of someone and say hello if you are within five feet.
What is Ochsner's 10/5 Way?