Meet Mastering
Registration
Student Issues
Instructor Issues
Potpourri
100
These are three Mastering platform products. (List 3)
What are MasteringChemistry, MasteringPhysics, and MasteringBiology? Also acceptable: MasteringA&P MasteringAstronomy MasteringEngineering MasteringEnvironmentalScience MasteringGenetics MasteringGeography MasteringGeology MasteringMicrobiology MasteringNutrition
100
This is provided to students by the instructor. It can be in the format of MPSMITH2013 or smith12345.
What is a course ID?
100
This is the number of Mastering courses a student can join based on the same material.
What is 4?
100
These questions do not contain Hints, even when the instructor has enabled Hints in the assignment.
What are End-of-Chapter questions?
100
The student cannot see their Total Score when viewing their grades. This is most likely because:
What is "the instructor has not allowed students to view their total score"?
200
These are the supported operating systems for the Mastering platform.
What are Windows, Mac and Ubuntu? Windows XP, Windows 7 Mac OS 10.6-10.8
200
These are the items a student needs to register for Mastering.
What are an access code (or access purchase) and a valid e-mail address? Also acceptable: Course ID, though not required.
200
This is why a student's score may not reflect their score for a recently completed assignment.
What is the assignment due date has not passed? Assignments are only counted in the total score after the due date has passed.
200
The instructor can use these to view students' progress on an assignment before the due date.
What are the "thermometers" in the gradebook? The thermometers show the progress of each student on each assignment.
200
Instructors use this to report content issues within assignments.
What is the Contact the Publisher button?
300
These are the supported browsers for the Mastering platform.
What are Internet Explorer, Firefox, Safari and Chrome?
300
An instructor wants access to MasteringPhysics. They should:
What are request access through the MasteringPhysics site or contact their local sales rep to request access?
300
This is what a student should do if the answer space on their assignment is a blank, gray box.
What is confirm that Flash is installed and complete the recommended browser settings for their browser?
300
The instructor uses these to edit or create questions in their course.
What are the Simple and Advanced Editors?
300
In an instructor's gradebook, this color indicates that an assignment is past due.
What is Red?
400
This plug-in is used to display most assignments and course content.
What is the Flash Player?
400
This is what a student who purchased access online, but receives the message below when trying to join their course should do. "Your subscription to Mastering does not include access to the book for the course: [Title of textbook upon which course is based]. Please check the Course ID and try again. If you continue to get this message, please contact support for more information."
What is request a refund for their online purchase then purchase the correct access?
400
The wrong book is listed when the student signs in. You should:
What is confirm that the student has access to the correct book on their account, then advance to a specialist or ask a Team Lead to change the book on their account?
400
This is why scores will display as dashes in the instructor's gradebook and any gradebook export.
What is: the assignments have not met their due date? Scores will not appear in the gradebook or gradebook export until the due date has passed.
400
These are the three statuses an instructor will see for students in their course.
What are Enrolled, Disenrolled, and Suspended?
500
These are the two ways students can use Mastering.
What are an instructor led course or self-study?
500
The student used the access code inside their book to register, but cannot sign in to Mastering. This is because:
What is "the code they used is a companion site code"? Mastering access codes are not listed inside the text.
500
The student has registered and enrolled in their instructor's course, but has not signed in for some time. They see a message that they have been suspended from the course. They should:
What is contact their instructor? The student would need to contact the instructor and ask to be reinstated.
500
The instructor has extended the due date on an assignment, but the students cannot see it. This is most likely because:
What is "the assignment Availability Dates have not been updated"?
500
This is why a student's score for a question would show partial credit when they answered the question correctly.
What is "the instructor has enabled deductions for opening Hints and other tools"?
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