Resources
Turnover
Recruiting
Hospitality
Who Ya Gonna Call?
100
Steve's restaurant has a large following on the Facebook BRAVO! Employment page. He wants to communicate his need for AM prep cooks. This is who he would contact to post it.
Who is the Recruiting Team-Anita, Erick or Lynn?
100
At a check average of $20 per person, BBRG would have to serve this many Guests to make up the $20 million in turnover dollars we lost in 2013.
What is 100,000 Guests?
100
This is when we should interview hourly candidates.
What is anytime? We always make time to interview or at the least, have a brief conversation with candidates.
100
True or false - Julie is an experienced former BJ's Restaurant server that applies for a position with BRIO Quaker Bridge. During her interview, she questions why we have pizza dough and crayons for kids because she feels that will increase her clean up time between tables. Julie seems like a hospitality-driven candidate that would fit nicely in the BBRG culture.
What is FALSE?
100
Ramiro's Sous Chef is interested in transferring to a NRO in Michigan. Before calling Erick, Anita or Lynn this individual should be notified.
Who is the District Partner?
200
Natasha needs to hire 2 Bartenders and 3 Cooks in the next month so she uses this item found on PASTAnet to post on Craigslist.
What is the Craigslist Template (FOH & BOH)?
200
To help avoid turnover, this is an important personality trait to look for when hiring.
What is Hospitality?
200
This resource is a one-stop-shop for all hiring and staffing information.
What is the PASTAnet Recruiting Page?
200
Complete the trio....Hospitality, Clarity,........
What is Accountability?
200
You have 2 great Team Leader candidates that your DP has approved and want to get them into our fabulous TL program. You need to fax the application to this person.
Who is Lynn Ginsburg?
300
Jonathan is conducting a new Team Member orientation but he is unable to locate the BBRG Culture DVD. This is where he could go to find a copy.
What is the Recruiting page on PASTAnet?
300
In your daily tasks, this is a powerful "tool" to help curb turnover and make sure your staff understands your expectations.
What is Communication?
300
One of these people needs to be involved in at least one interview for each hourly candidate.
Who is the General Manager or Executive Chef?
300
This is an important action to conduct not only with each Guest, each Team Member, each Manager and even candidates that you do not hire for a position.
What is follow-up?
300
You are relocating to sunny (and warm) California and need to send your relocation policy form and apartment lease to this person to start the process.
Who is Erick Miles?
400
What a crazy hiring season! Tony is running low on Hourly Interview Guides. He orders more via this company.
What is Proforma (Pastanet/Vendor Links/Proforma)?
400
This number reflects our 2013 total Management Turnover %.
What is 28.83%.
400
You are out dining at a new upscale/fine dining restaurant not too far from your location to check out the menu & service. Your server did a fantastic job explaining the menu options, accommodating your special requests, and had high energy throughout her shift! Besides a compliment this is what you should give her before you leave.
What is my business card and/or 'Now Hiring' card?
400
This is required to be viewed by each and every Team Member to help set the tone on their first day with BBRG as well as introduce them to our values & mission statement.
What is the BBRG Culture Video (orientation video)?
400
You are being PROACTIVE and planning out your holiday hourly hiring in late August. To place unique ads that are not accessible to you at the restaurant you need to email this person.
Who is Anita Silva?
500
Congratulations! Applicants are coming in and interviewing has begun. With the application in hand, make sure you're fully prepared for your interview by remembering to also bring all six of these.
What are the BBRG Handbook, paper, pen, approach manual, business card and position work attire guidelines?
500
This is how many hourly Team Members terminated in 2013.
What is 8,643?
500
There are many ways to be PROACTIVE when it comes to hiring. Other than traditional means (i.e. advertisements) this method can be a great way to source potential Team Members through networking.
What are referrals?
500
This is the framework philosophy that BBRG has for our Team Members and Managers which lists our Service Non-Negotiables and should be posted in all restaurants.
What is our BBRG Service Commitment?
500
The three stooges they are not, but three's a company they all rock! A three musketeer you can eat, but calling either of these about management recruiting needs is always a treat!
Who is Lynn, Anita & Erick?
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