Buffers
What priority is use to pull up the SPECNF buffer?
What is 800?
What is the inspection route code for a universal flow inspection that automatically flows to ServicePower?
What is FLOW?
What type of inspection occurs once a year?
What is an Annually Inspection?
Use these two resolution codes when the customer has discontinued service or no longer has service on a specific system type with Johnson Controls.
What is FI - Insp Incomplete/Disco and GU- Refer to Sales
Don't call her a Swifty, but this classmate scored tickets to a Taylor Swift concert.
Who is Jacki?
What causes an inspection ticket to leave the Call Ahead buffer?
What is when the work order is moved to assigned status?
What inspection route code is used for a Call Ahead inspection, where the IDC contacts the customer to confirm the schedule date?
What is 365CA?
How often does a Semi-annually inspection take place?
What is twice a year?
Use this code when the customer declines the inspection or requests to schedule it for a later month.
What is FJ - Insp Incomplete/Customer?
Venturing into virtual worlds and conquering quests, this classmate spends her free time as a dedicated gamer.
Who is Kaarvon?
What causes an SPECNF to leave the buffer after scheduling?
What is a change of work order status to schedule or assigned(if call ahead needed)?
What inspection route code serves as a "placeholder" for all new inspection schedules until updated, automatically flowing to ServicePower?
What is 365SLA?
What is the frequency of a Quarterly inspection?
What is four times a year?
Use this resolution code when the technician arrives at the site and the customer is not present.
What is GJ - Customer not available/ No access?
Crafting tales of city streets and hidden stories, this classmate spends their free time weaving urban worlds into novels.
Who is Stephanie?
If the third attempt results in unable to reach the customer, where do you document this on the work order?
What is the edit job comments section?
What is the inspection route code for inspections that require special handling and may involve coordination with third-party vendors or special equipment?
What is SPECNF?
How often is a Bi-monthly inspection conducted?
What is six times a year?
After using this resolution code, a Deficiency ticket should be created if the customer has a Quality Service Plan (QSP) and requires the assistance of a JCI Technician to resolve the issue.
What is FH- INSP ONLY Comp W/ Deficiency?
Surrounded by serene waters and vacation vibes, this classmate calls a lake resort home
Who is Katy
When scheduling a Monthly SPECNF ticket, how many calendar days must fall between inspections?
What is 21 days?
What is the inspection route code for all local "mom and pop" subcontractors?
What is GENSUB?
What inspection frequency must use route code SPECNF?
What is a Monthly Inspection?
Use of this resolution code on a FA system will generate a letter being sent to the customer
What is GJ - Customer not available/ No access?
Sharing their space with a scaly friend, these two classmates are known for hosting a creature that loves basking in the light. Who are they
Who are Kaarvon and Stephanie.