Racquet Sports/Fitness
What is the name of the universal pickleball rating system?
DUPR
What is the employee discount in the Shop?
25% off everything.
What new program starts on July 15th?
Matrix Challenge Ladders
Pickleball Doubles Ladder
Pickleball Singles Ladder
Tennis Men's Ladder - Doubles
Tennis Men's Ladder - Singles
Tennis Women's Ladder - Doubles
Tennis Women's Ladder - Singles
2. Check if they have already used a pass for the month.
3. Add product and process.
How much is a Junior Racquet/Pickleball Membership?
$55
When is our next pickleball tournament?
Northwest Arkansas Children's Shelter Pickleball Tournament
July 19-21
What do you do when someone calls about new lessons?
Send their contact info to Shannon and Aryn immediately. Text, Call, Email or Quickbase.
What is the Pub Run?
What date is the Pub Run?
Saturday, September 7th
How much notice is required to cancel a membership?
0 days
How much is a Family Fitness membership?
What is our busiest Fitness class time?
5am
How many tennis, pickleball and padel courts does Matrix have?
Tennis - 6 indoor, 4 outdoor
Pickleball - 8 indoors, 4 outdoor
Padel - 3 outdoor
When is our Olympics themed Member Mixer?
August 2nd
"I'm going on vacation!"
How do I request off?
A Quickbase message to Johan.
How much is a semi private lesson for 2 members?
$45 each
$90 total
What is our official address, website and phone number?
What event will happen on July 13th?
USTA Junior Circuit
Acceptable answer: Junior Tennis Tournament
When someone is interested in the club, what is the most important thing to accomplish during the conversation?
Get them signed up for a [another] visit to the club with a class, clinic or Open Play.
How much is a pickleball family membership?
$129
What are the names of the 6 fitness classes we offer and who coaches them?
HIIT - Pedro and Jace
Sculpt - Linden and Hagan
Stretch - Pedro and Jace
Spin - Linden, Hagan, Anna, Allison, and Madison
Miles - Pedro and Jace
Muscles - Pedro and Jace
Customer "Tell me about your memberships"
What do you say?
Shannon and Johan to judge.
What events are free to members?
Member Mixers and Club Championships
Name 10 items from the Opening/ Closing checklist.
See quickbase for correct answers.
How much is an annual Family Unlimited membership? No tax.
$3,729